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About opportunicore – Powering Connections, Empowering People
opportunicore is a leading provider of next‑generation communications, cloud, security, and Internet‑of‑Things solutions that keep millions of households, businesses, and devices seamlessly connected. Our mission is to transform how people live, work, and play by delivering the fastest, most reliable network experiences while fostering innovation, creativity, and positive impact across the globe. As part of the opportunicore Team, you’ll join a community that believes listening is the first step to learning, that celebrates diverse perspectives, and that thrives on collaboration—whether we’re navigating a crisis or celebrating a breakthrough.
Why This Role Matters
In today’s hyper‑connected world, customers expect instant, knowledgeable, and friendly support. As a Customer Sales and Service Representative, you will be the frontline ambassador for opportunicore, blending top‑tier sales expertise with world‑class customer service. Your work will directly influence customer satisfaction, loyalty, and revenue growth, while helping people stay linked to what matters most.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries regarding service installations, disconnections, upgrades, and modifications.
- Build trust and loyalty by actively listening, understanding each customer’s unique needs, and leveraging deep knowledge of opportunicore’s product portfolio.
- Drive sales performance by proactively identifying opportunities, recommending relevant products and services, and meeting or exceeding monthly sales targets.
- Resolve complex issues related to service, billing, rates, adjustments, and policy, ensuring a swift and satisfactory outcome for the customer.
- Verify order accuracy, make necessary corrections, and process changes efficiently within opportunicore’s internal systems.
- Negotiate payment arrangements and collect overdue balances while maintaining a respectful and solution‑focused tone.
- Maintain flexibility by working evenings, weekends, holidays, and unscheduled shifts as business needs dictate.
- Utilize multiple tools simultaneously—CRM platforms, knowledge bases, and order management systems—while delivering a high‑quality phone experience.
- Collaborate with cross‑functional teams to share insights, improve processes, and contribute to a culture of continuous improvement.
Essential Qualifications
- Minimum of an Associate Degree or two (2) years of relevant experience in a customer‑focused environment.
- Demonstrated experience in a call‑center or customer service setting, with a track record of meeting performance metrics.
- Prior exposure to collections or debt recovery, showcasing the ability to negotiate and secure payments.
- Proven ability to sell products and services—meeting or surpassing sales quotas while maintaining high customer satisfaction scores.
- Exceptional communication skills, both verbal and written, with an emphasis on clarity, empathy, and precision.
- Strong problem‑solving aptitude and the capacity to manage multiple priorities in a fast‑paced environment.
- Residency within a 75‑mile radius of the designated reporting location for the duration of the contract, with willingness to attend occasional in‑person meetings or team huddles.
Preferred (But Not Mandatory) Qualifications
- Experience with telecommunications, cloud, or IoT solutions, providing a deeper understanding of opportunicore’s technology ecosystem.
- Familiarity with CRM and ticketing platforms such as Salesforce, Zendesk, or similar tools.
- Previous exposure to technical troubleshooting or support for broadband, mobile, or video services.
- Demonstrated ability to coach or mentor peers, contributing to a collaborative team atmosphere.
Core Skills & Competencies
- Consultative Selling: Ability to uncover customer needs and position opportunicore solutions as the optimal choice.
- Active Listening: Genuine curiosity about customers’ challenges, enabling tailored recommendations.
- Empathy & Patience: Calmly handling sensitive or frustrated situations while maintaining professionalism.
- Detail‑Oriented Execution: Accurate data entry, order verification, and documentation.
- Time Management: Efficiently juggling calls, follow‑ups, and administrative tasks.
- Tech Savvy: Comfort navigating multiple software applications and quickly learning new tools.
- Team Collaboration: Sharing insights, supporting colleagues, and contributing to collective success.
Career Growth & Learning Opportunities
opportunicore invests heavily in the professional development of its employees. In this role, you will have access to:
- Structured training programs covering product knowledge, advanced sales techniques, and customer experience best practices.
- Mentorship pathways that pair you with seasoned leaders who can guide your career trajectory.
- Internal mobility—the chance to transition into specialized sales, technical support, or leadership positions as you demonstrate competence and ambition.
- Certification support for industry‑recognized credentials such as CompTIA Network+, Certified Customer Service Professional (CCSP), or sales certifications.
- Regular performance reviews that provide actionable feedback and clear milestones for advancement.
Work Environment & Culture at opportunicore
Our remote workforce enjoys a flexible, results‑driven environment that values work‑life balance. While you’ll primarily operate from home, opportunicore ensures you feel connected through:
- Virtual team huddles and weekly check‑ins that foster camaraderie and shared purpose.
- Quarterly in‑person meetups at regional hubs for training, networking, and celebration of achievements.
- A culture that celebrates diversity, equity, and inclusion, recognizing that varied perspectives drive innovation.
- Recognition programs that reward outstanding customer service, sales performance, and collaborative spirit.
- Access to a robust employee assistance program that supports mental health, financial wellness, and personal development.
Compensation, Perks & Benefits
opportunicore offers a competitive, incentive‑based compensation package designed to reward both performance and dedication. While exact figures vary by location and experience, the package typically includes:
- Base hourly wage aligned with market standards for remote customer service roles.
- Performance bonuses tied to monthly sales targets and customer satisfaction metrics.
- Comprehensive health, dental, and vision insurance for you and eligible dependents.
- Generous paid time off, including vacation, sick leave, and holidays.
- Retirement savings options such as a 401(k) plan with employer matching contributions.
- Access to stock incentive programs that align your success with the company’s growth.
- Support for continuous learning through tuition assistance, certification reimbursements, and online course subscriptions.
- Family‑friendly benefits like adoption assistance and parental leave.
- Tools and stipends for a productive home office setup, ensuring you have the equipment you need to excel.
Equal Opportunity Commitment
opportunicore is proud to be an equal opportunity employer. We celebrate the unique backgrounds, experiences, and perspectives of every employee. Our commitment extends to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law. We strive to create an inclusive environment where every voice is heard, valued, and empowered.
How to Apply
If you are passionate about delivering exceptional customer experiences, thrive in a sales‑driven environment, and want to grow your career with a forward‑thinking industry leader, we encourage you to apply today. Even if you don’t meet every “preferred” qualification, your enthusiasm and commitment to learning could make you a perfect fit for the opportunicore Team.
Apply Now – Join opportunicore!
Take the Next Step
At opportunicore, you’ll do work that matters, alongside talented colleagues who are dedicated to shaping the future of connectivity. Whether you’re a seasoned sales professional or an emerging customer‑service star, this role offers the platform to craft your own path to greatness. Join us, and help power the moments that matter most to millions of people worldwide.
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