Job Description
Here at Kraft Heinz, our Sales function lives out our values of We Own It and We Are Consumer First every day, with the ultimate ambition to be the Most Indispensable Partner to our ecommerce Customers. This is our guiding compass to grow something great and make life delicious!
This Customer Sales Manager (CSM) position perfectly embodies that ambition, as you will own & be responsible for Meals & Hydration categories selling execution of above $100MM of revenue with Amazon as a vital member of the Pure Play Customer Business Team (CBT). The CSM serves as the liaison between Kraft Heinz and the Amazon Teams, leading all owned category selling activities & driving efforts tied to improving our financial & market share position. The CSM aims to deliver revenue and share objectives, pursue business growth strategies, provide ecommerce category management expertise, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and ecommerce objectives.
Essential Functions & Responsibilities
- Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth
- Achieve New Item Authorization goals, Distribution goals, & Base Business Objectives: Revenue and Share Growth, Authorizations, Distribution, Optimal Availability
- Leading implementation of ecommerce category growth projects
- Achieve promotional revenue objectives by tactic, price point, incremental placements, & key selling events on Amazon while effectively implementing Kraft Heinz pricing strategies for owned categories
- Work with Customer Leads to effectively manage ecommerce execution of all assigned category objectives
- Maintain files and business documentation to thoroughly detail business transactions
- Manage owned categories P&L including trade balances
Expected Experience & Required Skills
- Proven & tested experience in customer account management for a CPG company with P&L and forecasting ownership
- Has experience working directly with Retail Customer Teams and is familiar with sales tactics, advocating for resources, and growing partnerships
- Tested ability to own business process and Sales management through a complex position where you fully owned performance results & business’ P&L
- Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives
- Trusted to work autonomously within a CBT framework to plan, organize, and set/achieve priorities
- Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively
- Tested proficiency in Microsoft Office programs and proprietary systems/databases such as Power BI, Profitero, Circana, Spark, Mintel, etc.
- Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives
- Willing to travel 10-20% out of the area as needed
Work Environment & Schedule
This position is considered a Remote based role that can be performed from a home office. Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations
Physical demands include but not limited to
- Willingness to drive and/or travel as needed
- Operate a computer and view screens for ~100% of work schedule
- Aligning work schedule to Pacific Standard Time, when necessary
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.
New Hire Base Salary Range:
$96,800.00 - $121,000.00Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Employee's Home - National
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.
Requires CPG customer account management experience with P&L and forecasting ownership, retail customer team experience, analytical and negotiation skills, Microsoft Office and named business systems proficiency, and willingness to travel 10–20%.
Key Responsibilities
- managing accounts
- driving growth
- analyzing performance
Skills & Tools
Microsoft Office, Power BI, Profitero, Circana, Spark, Mintel
Job Details
- Category: Sales
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 96,800 – 121,000 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About Kraft Heinz
A global food company producing branded consumer food products. — Industry: Manufacturing