Work From Home Customer Relations Specialist
Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Career with Flexibility, Growth & Long-Term Opportunity
Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful difference?
AO is seeking motivated, coachable individuals to join our team as Remote Client Service Representatives. In this role, you'll work directly with clients who have requested information about their benefits, helping them understand their options while providing outstanding customer service and ongoing support.
Whether you're starting a new career or bringing experience in customer service, client relations, sales, healthcare, or hospitality, we provide the training, mentorship, and support needed to succeed.
No prior insurance experience is required.
About AO
AO has proudly served working families for decades by helping provide supplemental life, accident, and health insurance benefits.
As a member of the Globe Life family of companies, we are committed to delivering exceptional service while providing our team members with opportunities for personal growth, leadership development, and long-term career success.
What You'll Do
As a Remote Client Service Representative, you'll help clients understand available benefit programs while building long-term relationships based on trust and service.
Client Service Responsibilities
Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Review existing policies and explain available solutions
Assist clients with enrollment paperwork and benefit updates
Provide ongoing customer service and follow-up support
Maintain accurate client records and documentation
Build long-term client relationships through professionalism and exceptional service
Professional Development
Participate in virtual training and mentorship programs
Attend team meetings and coaching sessions
Continue developing communication and client service skills
Learn industry products, systems, and best practices
Why Join AO?
Award-Winning Culture
Positive, supportive team environment
Mentorship from experienced leaders
Recognition for performance and achievement
Collaborative remote workplace
Financial Strength & Stability
Member of the Globe Life family of companies
A+ (Superior) rating from A.M. Best
Long-standing industry leader serving millions of families
Career Advancement
Performance-based promotions
Leadership development opportunities
Promotion from within
Long-term career growth pathways
What We Offer
100% Remote Work
Work from home
Flexible scheduling options
No daily commute
Virtual team environment
Comprehensive Training
No experience required
Structured onboarding
Ongoing mentorship
Professional coaching and support
Weekly Pay & Performance Bonuses
Weekly compensation
Performance incentives
Leadership bonuses
Recognition programs
Additional Benefits
Medical reimbursement program for qualifying representatives
Residual income opportunities
Leadership development
Company-sponsored travel and recognition events
Modern technology and virtual tools
Qualifications
We're looking for individuals who possess:
Strong communication and interpersonal skills
Customer-first mindset
Positive attitude and willingness to learn
Professionalism and integrity
Self-motivation and accountability
Ability to work independently in a remote environment
Strong organizational and time-management skills
Helpful Experience (Not Required)
Experience in any of the following is a plus:
Customer Service
Client Relations
Retail
Hospitality
Healthcare
Sales
Call Center
Administrative Support
Account Management
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
Ready to Build Your Future?
If you're looking for a flexible remote career where you can develop professionally, help families protect their futures, and grow within a supportive organization, we'd love to hear from you.
Apply today and discover how far your ambition can take you with AO.
Work From Home. Help Families. Build a Career That Grows With You. 🚀
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.