Customer Master Data Specialist
12 Month Contract
Remote
This is a fully remote position, but must be willing to work Eastern Standard Time hours
Pay Range: $20 - $25 per hour, W 2
Establishing and Maintaining Customer Master Data:
- Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
- Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
- Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts.
- Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
- Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
- Deliver first line customer support through phone, email & SalesForce.com, providing personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
- Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
- Provide superior customer service and remain solution-driven with all customers.
- Recommend new procedural solutions to improve any operational areas of focus.
- Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.
Qualifications:
- Associate or bachelor's degree preferred. High School diploma required.
- 2 years Customer Service experience.
- Knowledge and experience with SAP order to cash system functionality is preferred.
- Proficient in Microsoft Office suite and web-based applications.
- Phone system and Internet applications expertise.
- Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
- Ability to manage time.
- Verbal and written communication skills, ability to speak and present customer master specific information to a wide audience.
- High level of customer interaction: must be comfortable with speaking on the phone.
- Problem-solving skills.
- Possess a positive, outgoing, ‘Delight the Customer’ attitude in all interactions.
- Able to work both in a team environment and independently.