Customer Liaison Officer / Expeditor
Job Function:
- Process incoming enquiries correctly and accurately using the Enquiry Review Procedure
- Prepare and send quotations to clients, accurately and timeously according to procedures
- Quotes and orders are correctly recorded on JDE and On-Base
- Quote conversions and open quotes are monitored and actioned as required
- Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure
- Contact with key stakeholders is maintained regarding possible orders or status of proposals
- Follow up with Clients and Frontline Sales personnel to obtain orders
- All major quotations and tenders are followed up on and feedback provided to management.
- Process incoming orders correctly and accurately using the sales order procedure
- Orders are expedited on daily basis with production units and communicated to the customers.
- All queries/complaints are handled to customer satisfaction
- Initiate, monitor and review SHEQSYS System – logging and investigating incidents and compliments.
- Prepare accurate and timeous reports, including: Quote status reports, High value quote reports, Open Job Status reports
- Preparation, typing and distributing of minutes, correspondence and emails as required
- Daily production meetings are attended and feedback is distributed
- Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office
- Assisting frontline Engineers with quotes and queries when not in the office
- Queries on debtors' book updates and expediting are handled to satisfaction
- Commercial queries are dealt with as required
- LDN/LO approvals as per customer allocation
Qualification & Requirements:
- Grade 12
- 3 years' working experience in an internal sales/administration or client-facing role.
- Proficient in Microsoft Office Suite (MS Word, Excel, PowerPoint and Outlook).
- JDE (sales and inventory modules) will be highly advantageous.
- Good verbal and written communication skills, good interpersonal skills, ability to work under pressure, excellent attention to detail, good problem-solving and conflict resolution skills.
- Ability to handle order inquiries, delivery updates, and customer complaints professionally.
Should we not come back to you within 2 weeks, please take your application as unsuccessful.
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