```html
About skillspath – Transforming Value‑Based Care
skillspath is the industry’s pioneering value‑based care (VBC) technology platform, purpose‑built to solve the most pressing real‑world challenges faced by providers and health‑plan organizations today. By unifying data retrieval, clinical intelligence, risk adjustment, quality improvement, and member management into a single AI‑powered system, skillspath eliminates fragmented workflows, supercharges productivity, enhances care quality, and optimizes performance on high‑priority value‑based initiatives.
Our mission is to empower healthcare ecosystems with intelligent, data‑driven tools that enable providers to deliver better outcomes while reducing costs. As a fully remote‑first organization, skillspath attracts top talent from across the United States, fostering a collaborative, inclusive, and innovative culture where every voice matters.
Role Overview – Customer Implementation Manager
skillspath is seeking a seasoned Customer Implementation Manager to lead end‑to‑end deployments of our Clinical Intelligence Health platform. In this pivotal role, you will own the onboarding journey for new customers and platform expansions, guiding projects from initial kickoff through successful go‑live. You will act as the trusted liaison between customers and internal teams—Sales, Customer Success, Engineering, Product, Data Governance, and Clinical Operations—ensuring seamless integration with electronic health record (EHR) systems and delivering exceptional outcomes.
Key Responsibilities
- Own the full implementation lifecycle for new customers and platform expansion projects, guaranteeing on‑time delivery, high‑quality outcomes, and elevated customer satisfaction.
- Serve as the primary project manager on implementation initiatives, meticulously managing scope, timelines, risk registers, and stakeholder communications.
- Collaborate closely with Sales, Customer Success, Product, Engineering, Data Governance, and Clinical Operations to maintain alignment throughout every phase of the implementation.
- Act as the voice of the customer in technical and design discussions, translating business requirements into actionable, technically sound solutions.
- Troubleshoot technical issues in real‑time, coordinating with internal teams and customer stakeholders to swiftly remove blockers.
- Guide EHR integration workflows, including FHIR and custom API implementations across major platforms such as skillspath, skillspath, and skillspath.
- Partner with Engineering and Data Governance to validate data flows, ensuring configurations align with customer workflows and API‑based integration standards.
- Execute commitments outlined in Statements of Work (SOWs) with precision, maintaining rigorous documentation and audit trails.
- Monitor and report on implementation performance metrics, customer satisfaction scores, and team capacity utilization.
- Continuously improve implementation processes, documentation, and internal knowledge‑sharing practices.
- Provide actionable feedback to Product and Engineering based on hands‑on implementation experience and direct customer insights.
- Support high‑impact customer and internal initiatives in partnership with Customer Success and technical teams.
- Stay current on industry trends, best practices for SaaS and healthcare IT implementations, and emerging regulatory requirements.
- Champion a culture of knowledge sharing across skillspath to strengthen domain expertise and foster collective success.
Essential Qualifications
- Bachelor’s degree from a four‑year college or university (preferred fields: Health Administration, Computer Science, Information Systems, Business).
- 3–5+ years of experience delivering SaaS or healthcare IT implementations, with a proven track record in customer‑facing roles.
- Demonstrated ability to lead cross‑functional teams through requirements gathering, implementation planning, and go‑live execution.
- Strong aptitude for building and maintaining lasting customer relationships.
- Deep understanding of healthcare integration standards such as HL7, FHIR, and RESTful APIs.
- Hands‑on experience integrating with leading EHR systems (skillspath, skillspath, skillspath, etc.).
- Proficiency in user acceptance testing, software quality assurance, and rapid resolution of implementation‑related issues.
- Familiarity with clinical workflows, billing/claims processes, and overall healthcare operations.
- Exceptional communication and problem‑solving skills, with the ability to translate technical concepts for non‑technical audiences.
- Experience using project management tools such as skillspath or comparable platforms.
- Comfortable thriving in fast‑paced, remote environments with shifting priorities and evolving timelines.
Preferred Qualifications & Additional Attributes
- Advanced certifications in project management (PMP, Scrum Master) or healthcare informatics.
- Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies.
- Background in data governance, privacy regulations (HIPAA, GDPR), and security best practices.
- Demonstrated ability to mentor junior team members and lead internal training sessions.
- Passion for continuous learning and staying ahead of emerging health‑tech trends.
Core Skills & Competencies
- Project Management: Mastery of project planning, risk mitigation, and stakeholder management.
- Technical Acumen: Ability to navigate API integrations, data mapping, and EHR interoperability standards.
- Customer Centricity: Proactive approach to understanding client needs and delivering value‑added solutions.
- Analytical Thinking: Strong data‑driven decision‑making and problem‑solving capabilities.
- Communication: Clear, concise, and persuasive communication across technical and non‑technical audiences.
- Collaboration: Proven teamwork across multidisciplinary groups, fostering a unified implementation experience.
Career Growth & Learning Opportunities
skillspath invests heavily in the professional development of its people. As a Customer Implementation Manager, you will have access to:
- Mentorship from senior leaders in healthcare technology and product strategy.
- Sponsored certifications (e.g., PMP, Certified Professional in Healthcare Information and Management Systems).
- Cross‑functional rotation programs that broaden exposure to product, engineering, and data science.
- Regular internal “Lunch & Learn” sessions featuring industry experts on emerging VBC trends.
- Opportunities to lead large‑scale, multi‑region implementations that enhance your strategic portfolio.
Work Environment & Culture at skillspath
skillspath embraces a remote‑first philosophy, offering flexibility while maintaining a strong sense of community. Our culture is built on:
- Inclusivity: Diverse perspectives are celebrated, and every employee is encouraged to bring their authentic self to work.
- Innovation: We empower teams to experiment, iterate, and bring bold ideas to market quickly.
- Collaboration: Regular virtual “huddles,” cross‑team workshops, and an open‑door leadership style keep communication fluid.
- Well‑Being: Comprehensive mental‑health resources, flexible schedules, and a supportive environment help maintain work‑life harmony.
Compensation, Perks & Benefits
skillspath offers a competitive total rewards package designed to attract and retain top talent:
- Base salary range of $100,000 – $125,000 annually, commensurate with experience, location, and expertise.
- Performance‑based bonuses tied to successful implementation outcomes and customer satisfaction metrics.
- Medical, dental, and vision coverage, including Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- 401(k) plan with generous employer match to support long‑term financial security.
- 100% paid short‑term and long‑term disability insurance.
- Generous paid time off (PTO) policy plus ten paid company holidays.
- Professional development stipend for conferences, courses, and certifications.
- Home office allowance to create an ergonomic and productive remote workspace.
How to Apply
If you are passionate about bridging technology and healthcare, thrive in a remote, fast‑moving environment, and are eager to make a tangible impact on value‑based care, we want to hear from you. Submit your resume and a brief cover letter outlining your most relevant implementation experience through the skillspath careers portal.
skillspath is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information.
Join skillspath today and help shape the future of healthcare delivery!
``` Apply for this job