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About Brighthush
Brighthush is a trailblazer in the digital infrastructure space, empowering small and medium‑sized enterprises, startups, and independent creators to thrive online. With a portfolio that spans domain registration, web hosting, and cloud‑based solutions, we are committed to simplifying the online journey for our customers. Our mission is to combine cutting‑edge technology with a human‑centric approach, ensuring that every client receives reliable, friendly, and innovative support that drives their business forward.
Why Brighthush?
At Brighthush, we believe that technology should be accessible, transparent, and inclusive. We celebrate diversity, foster a culture of respect and collaboration, and hold ourselves to the highest standards of integrity and excellence. Our fully remote, shift‑based model gives you the freedom to work from anywhere while staying connected to a vibrant, global team that values your unique perspective and professional growth.
Job Overview
We are seeking a Dynamic Customer Experience & Technical Support Specialist to join our 1st Level Support team. In this role, you will be the first point of contact for customers seeking assistance with hosting, domain, and related services. You will provide timely, accurate, and empathetic support across multiple channels—tickets, phone, and chat—while also contributing to product improvement through feedback and bug reporting. Your work will directly impact customer satisfaction, retention, and the overall success of Brighthush’s service portfolio.
Key Responsibilities
- Respond to customer inquiries via ticketing system, phone, and live chat with professionalism and a friendly tone.
- Diagnose and resolve technical issues related to hosting environments, domain management, and associated services.
- Assist with entry‑level sales and billing requests, ensuring accurate processing and customer clarity.
- Document and report bugs to the development team, providing clear reproduction steps and impact assessment.
- Monitor infrastructure health indicators and alert the Infrastructure Team and Manager of any anomalies.
- Identify opportunities for cross‑selling and up‑selling additional Brighthush services, aligning solutions with customer needs.
- Consult customers on best practices for service optimization, security, and performance.
- Collect and synthesize customer feedback to inform product enhancements and service improvements.
- Participate in continuous improvement initiatives, contributing ideas to streamline support workflows and enhance customer experience.
- Collaborate with cross‑functional teams—Engineering, Sales, Marketing, and Product—to ensure a cohesive customer journey.
- Maintain up‑to‑date knowledge of Brighthush’s product suite, industry trends, and emerging technologies.
Essential Qualifications
- Proven experience in a customer support or technical support role, preferably in web hosting, domain registration, or SaaS environments.
- Strong knowledge of Linux and Windows operating systems, including command‑line proficiency.
- Hands‑on experience with Plesk, cPanel, and WHM control panels.
- Familiarity with popular CMS platforms such as WordPress, Joomla, and Drupal.
- Excellent written and verbal communication skills in both Greek and English.
- Demonstrated ability to troubleshoot complex technical issues with patience and clarity.
- Self‑motivated, with strong time‑management and organizational skills.
- Team‑player mindset, eager to collaborate and share knowledge across departments.
- Adaptability to shift‑based schedules and a fully remote work environment.
Preferred Qualifications
- Experience with cloud hosting platforms (AWS, Azure, Google Cloud) and containerization technologies (Docker, Kubernetes).
- Knowledge of DNS management, SSL/TLS certificates, and email server configuration.
- Previous exposure to ticketing systems such as Zendesk, Freshdesk, or ServiceNow.
- Understanding of basic cybersecurity principles and best practices for web hosting.
- Experience in a customer‑facing role within a tech‑centric startup or scale‑up.
- Fluency in additional languages beyond Greek and English.
Core Skills & Competencies
- Technical Proficiency: Ability to navigate and troubleshoot Linux/Windows environments, control panels, and CMS platforms.
- Problem‑Solving: Analytical mindset to diagnose root causes and implement effective solutions.
- Communication: Clear, concise, and empathetic communication tailored to technical and non‑technical audiences.
- Customer‑Centricity: Passion for delivering exceptional service and building lasting customer relationships.
- Collaboration: Strong teamwork skills, comfortable working with cross‑functional stakeholders.
- Self‑Leadership: Initiative to take ownership of tasks, prioritize effectively, and drive continuous improvement.
- Adaptability: Comfortable with remote work, flexible scheduling, and evolving technology landscapes.
Career Growth & Learning Opportunities
At Brighthush, we view every team member as a catalyst for innovation. As a Customer Experience & Technical Support Specialist, you will have the chance to:
- Progress into senior support roles, such as Support Engineer or Technical Account Manager.
- Transition into product or engineering tracks, leveraging your hands‑on experience to shape future features.
- Lead or participate in cross‑departmental projects, gaining exposure to sales, marketing, and operations.
- Access to continuous learning resources, including online courses, certifications, and internal knowledge bases.
- Mentor new hires and share best practices, fostering a culture of knowledge sharing.
Work Environment & Company Culture
Brighthush’s culture is built on the pillars of respect, openness, and trusted collaboration. We celebrate diversity and actively promote an inclusive workplace where every voice is heard. Our remote model empowers you to design a work routine that balances productivity and well‑being. We host regular virtual team events, hackathons, and wellness initiatives to keep our community connected and energized.
Compensation, Perks & Benefits
While specific figures are tailored to experience and role, Brighthush offers a competitive salary package that includes:
- Base salary aligned with industry standards for remote technical support roles.
- Performance‑based bonuses and incentive programs.
- Comprehensive health and wellness benefits, including mental health support.
- Flexible paid time off and holiday schedule.
- Professional development stipend for courses, certifications, and conferences.
- Equity or stock‑option opportunities for long‑term employees.
- Access to cutting‑edge tools and technologies to enhance your skill set.
Join Brighthush – Apply Today
If you are passionate about delivering world‑class customer experiences, thrive in a fast‑paced, remote environment, and want to be part of a company that values innovation, inclusion, and integrity, we would love to hear from you. Bring your expertise, curiosity, and collaborative spirit to Brighthush, and help us shape the future of online business for SMEs, freelancers, and beyond.
Ready to make an impact? Click the link below to submit your application and join our dynamic team of tech enthusiasts and customer champions.
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