Title
Customer Support Representative-III
Location
Remote - USA
Description
Internal Job title: Customer Experience Specialist.
Work Schedule: Shift 4: Mon-Wed, 6 am-3 pm PT, 9 hrs/day × 3 days = 27 hrs/wk About the Team When you join our team, you join our dream: to grow and empower local economies.
s DoorDash continues expanding into new verticals and customer experiences, we're constantly testing, learning, and refining how we support our customers.
This role will support a newly launched product during its pilot phase.
You'll be embedded within a focused pod responsible for delivering a high-quality, reliable customer experience during a critical period of growth.
bout the Role We're looking for a hands-on, detail-oriented Customer Experience Specialist.
This is a structured, execution-focused role suited for someone who is organized, responsive, and enjoys solving problems.
We're looking for strong performers who can move fast to get things done and are excited by the idea of bringing DoorDash to the world.
If this sounds like you - read on! What You'll Do :
Respond to inbound customer inquiries via email and SMS Evaluate refund eligibility based on defined policy and time-based criteria Validate order details and required data fields before processing
Prepare and submit structured approval requests Track resolution status and ensure accurate case closure
Complete required forms, documentation, and daily reporting Escalate high-risk edge cases, or policy-exception requests when appropriate
Communicate clearly and professionally with customers throughout the resolution process Identify recurring issues and flag trends to the pod lead
What we're looking for:
Prior customer support or similar relevant experience
Strong written communication skills High attention to detail and comfort working within policy-driven frameworks
Ability to follow structured SLA processes accurately and meet turnaround expectations
Sound judgment in determining when to escalate
Proficiency with Google Suite and email Available to work evening and weekend shifts Nice to Haves:
You have a Bachelor's degree or higher, or are currently pursuing one
You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups or related experience
Experience working with external partners Ability to thrive in a fast-paced, evolving environment`
Classification
TAC: Temporary Agency Worker
Remote Work Address
Remote Address Time Zone
Holiday Schedule
Work Schedule
Start Date
ug 10, 2026
End Date
Dec 31, 2026
Intake Call Completion Date
2026-07-14T09:36:00.000
Workday Access - Posting
Yes
Requisition Reason
Original|Open Position
Market
CORP
Laptop
Yes
Job Posting SLA Classification
Professional
Job Posting Rejected by PMO
N/A
Job Posting Rejected
N/A
Requisition Process Type
Standard
llow for Remote
Yes
Primary Hours
First Shift
Business Need
Increase in Workload
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Experience: 1 year required