About brighthush
brighthush is a trailblazer in the transportation and logistics arena, redefining how businesses move goods and how customers experience the journey. With a storied history of reliable fuel delivery and a forward‑thinking approach to service, we empower teams across the United States to deliver exceptional value to clients. Our mission is simple yet powerful: “Deliver more than fuel – deliver confidence.” As a remote‑first organization, we blend cutting‑edge technology with a culture of trust, collaboration, and continuous learning. Whether you’re a seasoned professional or just starting your career, you’ll find a place at brighthush where your voice matters and your growth is a priority.
Why Join brighthush?
At brighthush, you’ll be part of a high‑performing team that values innovation, accountability, and customer obsession. We offer a competitive salary range of USD 41,600 – 45,760 per year, comprehensive benefits, and a flexible remote work model that supports work‑life balance. In addition, you’ll enjoy:
- Unlimited paid time off and a generous holiday schedule.
- Health, dental, and vision insurance plans with employer contributions.
- 401(k) matching to help you plan for the future.
- Continuous professional development through online courses, certifications, and mentorship.
- Annual team retreats and virtual social events to foster community.
- Access to the latest tools and technology, including Epicor P21, CRM, and Microsoft Office Suite.
Key Responsibilities
As a Customer Experience Representative, you will be the frontline advocate for our clients, ensuring that every interaction is seamless, efficient, and memorable. Your day‑to‑day tasks will include:
- Managing inbound and outbound customer calls, providing timely and accurate information.
- Processing orders, returns, and service requests using Epicor P21 and our CRM platform.
- Resolving inquiries and troubleshooting issues with a focus on customer satisfaction.
- Maintaining detailed records of customer interactions and transactions.
- Collaborating with cross‑functional teams (sales, logistics, IT) to resolve complex issues.
- Identifying opportunities for process improvement and sharing best practices.
- Adhering to company policies, compliance standards, and quality metrics.
Essential Qualifications
What we’re looking for:
- Minimum of 2+ years of customer service experience in a fast‑paced environment.
- Associate degree or equivalent work experience in business, communications, or a related field.
- Proficiency in Microsoft Excel, Word, Outlook, Epicor P21, and CRM systems.
- Strong verbal and written communication skills in English.
- Excellent organizational skills and the ability to multitask effectively.
- High level of professionalism, empathy, and a customer‑centric mindset.
- Self‑starter who thrives in a remote setting with minimal supervision.
Preferred Qualifications
Bonus points if you have:
- Experience in the transportation or logistics industry.
- Knowledge of fuel delivery operations or supply chain processes.
- Advanced Excel skills (pivot tables, macros, data analysis).
- Previous experience with remote customer support tools (e.g., Zendesk, Freshdesk).
- Fluency in additional languages (Spanish, French, etc.).
Skills & Competencies
Success at brighthush requires a blend of technical and soft skills:
- Customer‑first attitude with a passion for problem solving.
- Strong analytical mindset to interpret data and drive decisions.
- Adaptability to changing priorities and evolving technology.
- Team collaboration and the ability to influence cross‑functional stakeholders.
- Time‑management skills to meet daily targets and deadlines.
- Commitment to continuous learning and professional growth.
Career Growth & Learning Opportunities
At brighthush, we believe that your career should evolve with you. As a Customer Experience Representative, you’ll have clear pathways to advance into:
- Senior Customer Support Specialist
- Team Lead or Manager roles within Customer Success or Operations
- Specialist positions in Sales, Logistics, or Product Management
- Executive tracks for those who aspire to shape company strategy
We support your growth through:
- Mentorship programs pairing you with experienced leaders.
- Access to industry conferences, webinars, and certifications.
- Regular performance reviews with actionable feedback.
- Internal job boards and cross‑departmental projects.
Work Environment & Culture at brighthush
brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture is designed to keep you connected, engaged, and productive:
- Weekly virtual stand‑ups and monthly town halls with leadership.
- Open communication channels via Slack, Teams, and email.
- Inclusive policies that celebrate diversity and promote belonging.
- Flexible work hours to accommodate different time zones and personal commitments.
- Recognition programs that reward outstanding performance and teamwork.
Compensation & Benefits
Salary: USD 41,600 – 45,760 per year (commensurate with experience). Benefits: Health, dental, vision, 401(k) matching, paid time off, professional development budget, and more. Perks: Remote work stipend, wellness programs, employee discounts, and a culture of continuous learning.
How to Apply
Ready to take the next step in your career? Join brighthush and help us deliver more than fuel – deliver confidence. Click the link below to submit your application and become part of a team that values innovation, customer obsession, and personal growth.
Apply for this job