We are the biggest greenhouse brand in the US. With 15 years in business and 100,000+ units sold every year with an average ticket $10K+.
We are looking for people that have chosen customer service, not ended up in it.
So switching between an incoming call, a ticket, and an email without missing a beat is second nature to you. Staying warm, welcoming, and quick on your feet through a high volume of contacts all day isn't a stretch for you, it's just how you work.
If that sounds like you, then we are definitely the place for you.
A Day On The Team
Each day you're moving between three lanes: incoming calls, support tickets, and email. 60 incoming contacts a day on average, split across all three, with priority always going to whoever's live on the phone.
The cases themselves range from order updates, missing parts, delayed orders and so on.
Everything you would expect from a scaling greenhouse brand with average of 100K greenhouses sold each year.
You'll work inside a structured system (Hubspot) where every ticket and conversation is tracked, so nothing falls through the cracks. Within the first week you'll already be handling your own queue with confidence.
How We Work
This isn't a call center that just wants you off the phone fast. Three things drive everything here:
• Speed and switching - You move between calls, tickets, and emails without losing energy or dropping the ball on any of them.
• Connection - Every customer should feel like they're talking to someone who actually wants to help, not someone reading a script.
• Ongoing training - Daily team check-ins and support to make sure you're set up to succeed.
Comp
$2500 a month + incentive structure
Details
Remote (MUST BE US BASED) , Full-time, 1099 contractor.
Who We're Looking For
• Experience in customer service or customer experience, ideally with high volume incoming calls
• Comfortable juggling calls, tickets, and emails in the same shift without losing quality on any of them
• Energetic, welcoming, and genuinely good at building connections with people
• You chose this line of work. You don't need to be told to care, it's just who you are.
Apply in 2 Minutes
I know first hand how difficult it is to be applying for endless job roles, jump on interviews and wait for weeks just to realise the application was not the reality.
If you match the above, then take this seriously.
Do your research > apply if you know you tick the boxes > send a quick 2min loom video (tell us why you and why us).
We review every application personally not through AI and move fast on the right fit.
Work Location: Remote (Must be based in US)
Pay: $36,000.00 - $55,000.00 per year
Benefits:
• On-the-job training
• Work from home
Application Question(s):
• Paste the link to your loom video here.
Experience:
• Customer service: 1 year (Required)
Work Location: Remote