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About brighthush
brighthush is a trailblazing AI‑powered software delivery platform that transforms the way modern enterprises build, test, and ship code. By bringing intelligent automation to the “outer loop” of software delivery—testing, deployments, security, reliability, compliance, and cost optimization—brighthush empowers teams to ship faster while maintaining the highest standards of governance and security.
Since its inception, brighthush has powered over 185 million deployments, 82 million builds, 18 trillion flag evaluations, 8 million security scans, 9.1 billion optimized tests, and 3 trillion protected API calls. These achievements have helped customers reduce cloud spend by up to 60% and accelerate release cycles by up to 75%, delivering tangible business value at scale.
With a global footprint spanning 26 offices in 27 countries, brighthush is at the forefront of AI‑driven software delivery. Our platform is built on a rich Knowledge Graph and powered by cutting‑edge AI, enabling teams to focus on innovation while brighthush handles the heavy lifting of delivery.
About the Role
As a Customer Experience Engineer (CXE) I/II on the Customer Engineering team, you will be the first line of defense for our enterprise customers. You will own complex, often ambiguous technical issues—from broken pipelines and deployment failures to connectivity problems and misconfigured infrastructure—through to resolution. Your deep technical expertise will not only solve customer problems but also feed critical insights back to our Product and Engineering teams, driving continuous improvement of the platform.
This role is ideal for early‑career professionals eager to dive into real production systems with mentorship, as well as seasoned DevOps, SRE, or platform engineers who want to make a direct customer impact without sacrificing hands‑on coding.
What You’ll Do
- Own end‑to‑end customer cases, performing triage, root‑cause analysis, and resolution across Kubernetes, ECS, Docker, and major cloud platforms (AWS, GCP, Azure). Approximately 20–30% of your time will involve shadowing and co‑building with senior engineers during customer build engagements.
- Collaborate with Product and Engineering to create customer‑facing tooling, small product fixes, and reusable diagnostics. Turn patterns from casework into dashboards, bug fixes, and automated solutions.
- Lead or actively participate in customer calls and screen‑shares, communicating findings clearly to both engineers and managers. Your ability to translate complex technical details into actionable insights will be critical.
- Build internal scripts and diagnostic tools that accelerate the team’s casework. As our AI/LLM‑powered tooling matures, you will gain exposure to cutting‑edge internal tooling practices.
- Document recurring patterns into runbooks, playbooks, and reusable templates, ensuring knowledge is captured and shared across the organization.
What You Bring
- 2+ years of experience in a customer‑facing engineering, DevOps, SRE, or platform role, or equivalent depth from internships, personal projects, or open‑source contributions. Depth and curiosity matter more than tenure.
- Hands‑on experience with Kubernetes, ECS, Docker, and at least one major cloud platform (AWS, GCP, or Azure).
- Solid grasp of CI/CD concepts, Linux fundamentals, and networking basics.
- Proficiency in scripting languages such as Python, Node.js, or Bash, with the ability to read source code and make small, guided changes.
- Clear written and verbal communication skills, comfortable leading customer calls and documenting findings for both technical and non‑technical stakeholders.
- A fast learner who thrives in unfamiliar systems and can quickly adapt to new technologies.
What You’ll Grow Into
This role offers a runway that many CXE II positions do not:
- Lead customer build engagements independently, building a track record beyond shadowing.
- Contribute more deeply to internal AI/LLM tooling as the practice matures, shaping the future of our platform.
- Gain exposure to observability tooling, Infrastructure‑as‑Code, AI agents/MCP, and secrets management.
Work Location
- Remote – United States/Canada
What You’ll Have at brighthush
- Competitive salary range: $100,000—$135,000 USD
- Comprehensive healthcare benefits, including medical, dental, and vision coverage.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Flexible work schedule and fully remote work environment.
- Employee Assistance Program (EAP) for mental health and well‑being support.
- Generous paid time off, parental leave, and flexible vacation policies.
- Monthly, quarterly, and annual social and team‑building events (virtual and in‑person).
- Monthly internet reimbursement to support your home office setup.
- Transparent pay practices and regular performance reviews.
Career Growth & Learning Opportunities
At brighthush, we believe in continuous learning and career development. You will have access to:
- Mentorship from senior engineers and product leaders.
- Internal training programs on AI, cloud security, and advanced DevOps practices.
- Conferences, workshops, and hackathons to stay ahead of industry trends.
- Opportunities to transition into Product Management, Technical Program Management, or Senior Engineering roles.
- A culture that encourages experimentation, knowledge sharing, and cross‑functional collaboration.
Compensation & Benefits Summary
In addition to the competitive base salary, brighthush offers:
- Performance‑based bonuses tied to individual and company metrics.
- Equity options that align your success with the company’s growth.
- Health, dental, and vision insurance with generous coverage.
- Retirement savings plan with company match.
- Well‑being stipend for gym memberships, meditation apps, or wellness programs.
- Paid volunteer days to support community initiatives.