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About brighthush – Pioneering the AI‑Driven Software Delivery Landscape
At brighthush, we are redefining how modern software teams move from code to value. Our AI Software Delivery Platform blends deep contextual intelligence with automated governance, turning the traditionally cumbersome “outer loop” of testing, deployment, security, compliance, and cost‑optimization into a seamless, self‑service experience. In the past year alone, the platform powered over 185 million deployments, 82 million builds, and helped customers slash cloud spend by up to 60 % while accelerating release cycles by as much as 75 %.
Backed by world‑class investors and built by a global team spread across 26 offices in 27 countries, brighthush is on a mission to make AI the engine that powers every step after code is written. If you thrive on solving complex technical puzzles, love collaborating with enterprise‑grade customers, and want to see your work directly influence product evolution, you’ve found the right place.
Role Overview – Customer Experience Engineer (CXE)
As a member of the brighthush Customer Engineering team, you will be the trusted technical advocate for our enterprise customers. You’ll own the end‑to‑end resolution of ambiguous, high‑impact issues—ranging from broken CI/CD pipelines and deployment failures to misconfigured infrastructure and connectivity challenges. Your insights will flow back to our Product and Engineering groups, shaping the next generation of AI‑driven tooling.
This role is designed for two types of talent:
- Early‑career engineers eager to dive into production‑grade systems with strong mentorship and rapid skill growth.
- Seasoned DevOps, SRE, or platform engineers who want to maintain hands‑on coding while delivering direct, measurable impact for customers.
Key Responsibilities
- End‑to‑end case ownership: Triage, root‑cause, and resolve complex incidents across container orchestration, cloud environments, and CI/CD workflows.
- Customer‑centric engineering: Participate in 20‑30 % of your time in collaborative build sessions, shadowing senior engineers and co‑building solutions alongside customers.
- Tooling & product improvement: Translate recurring patterns into reusable diagnostics, dashboards, and minor product fixes in partnership with Product and Engineering.
- Communication excellence: Lead customer calls, screen‑share sessions, and produce clear, actionable post‑mortem documentation for both technical and managerial audiences.
- Automation champion: Develop internal scripts and diagnostic utilities that accelerate case resolution; progressively adopt AI/LLM‑powered tooling as it matures.
- Knowledge sharing: Create run‑books, playbooks, and template libraries that empower the broader CXE team and reduce mean‑time‑to‑resolution.
Essential Qualifications
- Minimum 2 years of experience in a customer‑facing engineering, DevOps, SRE, or platform role, or equivalent depth gained through internships, open‑source contributions, or personal projects.
- Hands‑on expertise with container technologies (e.g., Kubernetes, Docker) and at least one major cloud platform (e.g., AWS, GCP, Azure). *Note: Specific vendor names have been generalized to focus on core competencies.*
- Strong understanding of CI/CD pipelines, Linux fundamentals, and networking concepts.
- Proficiency in scripting or programming languages such as Python, Node.js, Bash, or similar, with the ability to read and modify source code.
- Exceptional written and verbal communication skills, comfortable leading technical discussions and producing clear documentation for diverse audiences.
- Demonstrated ability to learn quickly, adapt to unfamiliar systems, and thrive in ambiguous environments.
Preferred Qualifications & Nice‑to‑Haves
- Experience with infrastructure‑as‑code tools (e.g., Terraform, CloudFormation) and observability stacks.
- Familiarity with AI‑augmented troubleshooting, large language model (LLM) integrations, or automated policy enforcement.
- Background in security scanning, compliance frameworks, or cost‑optimization initiatives.
- Previous exposure to enterprise‑scale SaaS platforms and multi‑region deployments.
Core Skills & Competencies for Success
- Analytical mindset: Ability to dissect complex systems, identify root causes, and propose elegant, repeatable solutions.
- Customer empathy: Understand business impact, prioritize issues based on urgency, and communicate with patience and clarity.
- Collaboration: Work fluidly across Product, Engineering, Sales, and Support to drive outcomes.
- Automation orientation: Constantly seek opportunities to codify manual processes into scripts, bots, or AI‑driven assistants.
- Growth orientation: Embrace feedback, pursue continuous learning, and mentor junior teammates as you advance.
Career Growth & Learning Opportunities
At brighthush, the CXE track is deliberately designed to be a launchpad for future leaders:
- Technical leadership: Progress from shadowing senior engineers to independently leading high‑stakes customer build engagements.
- Product influence: Your real‑world insights will directly inform roadmap decisions, feature prioritization, and AI‑driven enhancements.
- Advanced tooling exposure: Gain hands‑on experience with cutting‑edge observability platforms, secret‑management solutions, and AI agents that automate routine tasks.
- Cross‑functional mobility: Opportunities to transition into Product Management, Solutions Architecture, or Engineering Management roles as you demonstrate impact.
Work Environment & Culture at brighthush
brighthush fosters a culture where curiosity, collaboration, and bold experimentation are celebrated. Our distributed workforce enjoys:
- Fully remote flexibility for candidates based in the United States or Canada.
- A results‑oriented mindset that values output over hours logged.
- Regular virtual coffee chats, quarterly all‑hands, and global team‑building events that keep the community connected.
- An inclusive environment where diverse perspectives are not only welcomed but essential to our innovation engine.
Compensation, Benefits & Perks
We believe great talent deserves great rewards. brighthush offers a competitive total‑compensation package that includes:
- Base salary ranging from $100,000 – $135,000 USD, commensurate with experience and market benchmarks.
- Performance‑based bonuses and equity participation to share in the company’s long‑term success.
- Comprehensive health, dental, and vision coverage for employees and dependents.
- Flexible Spending Account (FSA) and health‑savings options.
- Generous paid time off, parental leave, and a flexible work‑schedule that adapts to personal needs.
- Monthly internet stipend, employee assistance program (EAP), and wellness resources.
- Regular social gatherings—virtual and in‑person—plus quarterly and annual team‑wide events.
- Transparent pay practices and a commitment to pay equity.
Why Join brighthush?
Imagine a world where AI eliminates the manual toil that follows code creation, allowing engineers to focus on innovation rather than firefighting. At brighthush, you’ll be at the forefront of that transformation, working with a product that already powers billions of automated decisions each day. Your contributions will directly enable Fortune‑scale enterprises to ship faster, stay secure, and optimize spend—all while you grow into a recognized technical leader.
Application Process
If you are excited about shaping the future of AI‑enhanced software delivery and thrive in a fast‑moving, customer‑centric environment, we want to hear from you. Apply today and embark on a career where every day presents a new challenge, a new learning opportunity, and a tangible impact on the world’s most ambitious engineering teams.
Commitment to Equality & Privacy
brighthush is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status. We respect your privacy and protect your personal data throughout the recruitment process.
Stay Safe from Recruitment Scams
Beware of fraudulent recruiters claiming to represent brighthush. We never request sensitive financial information via chat, text, or social media, and all official communications will originate from an @brighthush.com email address. If you encounter suspicious activity, please contact us immediately at security@brighthush.com.
Ready to Make an Impact?
Take the next step in your career and join a team that’s redefining the software delivery paradigm. Click the link below to submit your application and start your journey with brighthush today.
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