Welcome to worksphere – Where Service Meets Innovation
At worksphere, we are redefining the standards of home‑service support across the Chicagoland region and beyond. Our mission is to deliver seamless, reliable, and friendly experiences to every customer, whether they are homeowners, property managers, or commercial clients. As a technology‑driven service organization, we blend cutting‑edge software like ServiceTitan with a human‑centered approach, ensuring that every interaction feels personal, efficient, and trustworthy.
We are expanding our remote team and looking for a dedicated Customer Experience & Dispatch Specialist to join us on the 3rd (night) shift. If you thrive in a fast‑paced environment, love solving problems on the fly, and enjoy the flexibility of working from home, this role could be your next career milestone.
Why Choose worksphere?
- Industry Leadership: Partner with a market‑leading service provider that invests heavily in technology, training, and employee growth.
- Remote‑First Culture: Operate from the comfort of your home while staying connected to a supportive, collaborative team.
- Competitive Compensation: Earn $20 per hour with opportunities for performance‑based incentives.
- Comprehensive Benefits: Medical, dental, vision, supplemental AFLAC options, 401(k) with worksphere match, life insurance, paid time off, holidays, tuition reimbursement, and more.
- Career Pathways: Access continuous learning through on‑site (virtual) training facilities, mentorship programs, and clear advancement tracks.
Role Overview
As a Customer Experience & Dispatch Specialist on the 3rd shift, you will be the voice of worksphere for our evening and overnight customers. Your primary responsibilities include handling inbound and outbound calls, scheduling service appointments, dispatching qualified technicians, and providing exceptional support throughout the customer journey. You will also perform a variety of administrative tasks that keep our operations running smoothly.
Key Responsibilities
- Answer inbound calls: Greet customers warmly, gather accurate information, and schedule service jobs promptly.
- Initiate outbound calls: Reach out to customers to confirm appointments, provide updates, and follow up on service satisfaction.
- Dispatch technicians: Use ServiceTitan to match the right technician to each job based on skill set, geographic proximity, and customer preferences.
- Communicate ETA and technician details: Proactively inform customers of estimated arrival times, technician names, and any relevant service notes.
- Coordinate with field staff: Keep technicians informed about job status, expected completion times, and any changes to the schedule.
- Maintain data accuracy: Verify and update customer contact information, service addresses, and job details in the system.
- Administrative support: Assist the Office Manager and other supervisors with reporting, documentation, and ad‑hoc projects.
- Problem‑solving: Address customer concerns, resolve scheduling conflicts, and ensure a smooth service experience.
- Continuous improvement: Provide feedback on process enhancements and suggest ways to improve the customer journey.
Essential Qualifications
- Minimum three (3) years of experience in a customer‑service environment, preferably with call‑center or dispatch responsibilities.
- High school diploma or GED equivalent; additional certifications or training in customer service or dispatch is a plus.
- Familiarity with the Chicagoland metropolitan area, including neighborhoods, major streets, and service zones.
- Strong verbal and written communication skills, with an emphasis on clarity, empathy, and professionalism.
- Demonstrated attention to detail and ability to manage multiple priorities in a fast‑moving setting.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software platforms.
- Ability to work independently from a home office, maintaining productivity and meeting performance metrics.
- Willingness to work nights and weekends as outlined in the shift schedule.
Preferred Qualifications & Experience
- Prior experience using ServiceTitan or similar field‑service management software.
- Background in plumbing, electrical, or HVAC services, providing insight into technician qualifications and job requirements.
- Experience in a remote or virtual work environment, demonstrating self‑discipline and effective time management.
- Knowledge of best practices in dispatch logistics, route optimization, and customer communication.
Core Skills & Competencies
- Customer‑Centric Mindset: Ability to anticipate needs, resolve issues quickly, and leave a positive impression.
- Technical Aptitude: Quick learner of software tools, especially ServiceTitan, and comfortable troubleshooting basic technical issues.
- Organizational Skills: Strong ability to prioritize tasks, manage a dynamic schedule, and keep accurate records.
- Team Collaboration: Communicate effectively with technicians, supervisors, and other remote team members.
- Adaptability: Thrive in a constantly changing environment, adjusting to new priorities and shifting workloads.
- Problem‑Solving: Identify root causes of scheduling conflicts or customer concerns and implement effective solutions.
Compensation, Perks, & Benefits
We recognize and reward talent. In addition to a base hourly rate of $20.00, worksphere offers a comprehensive benefits package designed to support your health, financial security, and personal development:
- Medical, Dental & Vision Insurance: Coverage options for you and eligible dependents.
- Supplemental AFLAC Insurance: Additional protection for unexpected events.
- 401(k) Plan with worksphere Match: Build retirement savings with company contributions.
- Life Insurance: worksphere-provided coverage to give you peace of mind.
- Employee Discounts: Reduced rates on worksphere‑provided services.
- Paid Time Off (PTO) & Paid Holidays: Recharge and celebrate important moments.
- Tuition Reimbursement: Support for continued education and skill development.
- Professional Development Assistance: Access to training, certifications, and career‑growth resources.
- Referral Program: Earn bonuses for bringing talented friends into the worksphere family.
- Work‑From‑Home Flexibility: Enjoy the convenience of a fully remote role with all necessary tools provided.
Career Growth & Learning Opportunities
At worksphere, your career trajectory is shaped by your ambition and our commitment to employee advancement. As you master the night‑shift dispatch role, you may progress to senior dispatch positions, team lead roles, or specialized customer‑experience management. Our virtual training facility offers ongoing workshops in communication, conflict resolution, advanced software usage, and leadership development. Additionally, tuition reimbursement encourages you to pursue relevant certifications or degrees that align with your career goals.
Work Environment & Culture
Our remote workforce is built on trust, accountability, and a shared passion for delivering top‑tier service. Even though you’ll be working from home, you’ll remain connected through daily huddles, virtual coffee chats, and collaborative platforms that foster a sense of community. worksphere values diversity, inclusion, and the unique perspectives each team member brings. We celebrate achievements, encourage open feedback, and maintain a supportive atmosphere where every voice matters.
How to Apply
If you are ready to become the friendly, reliable voice that customers rely on during the night hours, we want to hear from you! Click the link below to submit your application and start your journey with worksphere. Join us in shaping the future of home‑service excellence.
Apply for this job