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About brighthush
brighthush is a global leader in the footwear and apparel industry, renowned for blending iconic style with sustainable innovation. With a presence in over 70 countries, brighthush operates a vibrant network of retail stores, e‑commerce platforms, and wholesale partnerships that bring premium products to customers worldwide. Our mission is simple yet powerful: to create memorable experiences that inspire confidence, comfort, and confidence in every step our customers take.
At brighthush, we believe that data is the compass that guides our journey toward excellence. From product development to customer service, every decision is informed by insights that help us anticipate trends, optimize operations, and elevate the customer experience. As part of this data‑driven culture, we are looking for a Customer Experience Data Analyst who will play a pivotal role in translating raw numbers into actionable stories that shape strategy and drive growth.
Why Join brighthush?
- Impactful Work: Your analyses will directly influence product launches, marketing campaigns, and store performance, ensuring that every customer interaction is seamless and delightful.
- Collaborative Environment: Work alongside cross‑functional teams—marketing, merchandising, supply chain, and customer service—to uncover insights that fuel business decisions.
- Growth & Development: Access to continuous learning opportunities, mentorship programs, and a clear career ladder that rewards analytical excellence.
- Inclusive Culture: A diverse, supportive workplace that values creativity, curiosity, and a passion for customer-centric thinking.
- Competitive Compensation & Perks: A comprehensive benefits package, including retirement plans, health coverage, and flexible work arrangements.
Key Responsibilities
As a Customer Experience Data Analyst at brighthush, you will be the guardian of data integrity and the storyteller behind our customer insights. Your day‑to‑day tasks will include:
- Dashboard Development: Design, build, and maintain interactive Tableau dashboards that provide real‑time visibility into customer metrics, sales performance, and operational KPIs.
- Reporting & Monitoring: Generate weekly, monthly, and quarterly reports that track key performance indicators across retail, e‑commerce, and wholesale channels.
- Data Validation & Governance: Ensure data accuracy through rigorous validation processes, maintain data dictionaries, and enforce governance standards across all datasets.
- Discrepancy Investigation: Identify anomalies in data, conduct root‑cause analyses, and collaborate with stakeholders to implement corrective actions.
- Stakeholder Collaboration: Partner with marketing, merchandising, and operations teams to understand business questions, translate them into analytical solutions, and present findings in a clear, actionable manner.
- Process Improvement: Continuously evaluate and refine data workflows, automate repetitive tasks, and recommend tools or techniques that enhance efficiency.
- Trend Analysis: Monitor market and consumer trends, forecast demand, and provide insights that inform product assortment and inventory decisions.
- Data Storytelling: Translate complex data sets into compelling narratives that resonate with both technical and non‑technical audiences.
Essential Qualifications
- Minimum 2 years of hands‑on experience working with large datasets in Excel, including advanced functions such as SUMIFS, INDEX/MATCH, PivotTables, and Power Query.
- Proven track record of building and maintaining Tableau dashboards that drive business decisions.
- Strong analytical mindset with the ability to translate business requirements into data models and visualizations.
- Excellent communication skills—both written and verbal—enabling you to present insights to senior leaders and cross‑functional teams.
- Experience in data governance, validation, and quality assurance processes.
- Proficiency in SQL or a similar query language is highly desirable.
- Fluency in English; additional language skills are a plus.
Preferred Qualifications & Skills
- Experience in the retail or consumer goods sector, particularly in footwear or apparel.
- Knowledge of data warehousing concepts and ETL processes.
- Familiarity with other BI tools such as Power BI, Looker, or Qlik.
- Understanding of customer journey mapping and segmentation techniques.
- Strong problem‑solving skills and a proactive approach to identifying opportunities for improvement.
- Experience with statistical analysis or predictive modeling.
Core Competencies
- Analytical Thinking: Ability to dissect complex problems, identify patterns, and derive actionable insights.
- Attention to Detail: Meticulous approach to data validation and quality assurance.
- Collaboration: Comfortable working in cross‑functional teams and building relationships with stakeholders.
- Adaptability: Thrives in a fast‑paced environment and can pivot quickly to meet changing priorities.
- Communication: Articulates findings clearly, tailoring the message to the audience.
- Continuous Learning: Eager to stay current with emerging data tools, techniques, and industry trends.
Career Growth & Learning Opportunities
At brighthush, your career path is designed to evolve with your ambitions. Starting as a Customer Experience Data Analyst, you will have the opportunity to:
- Progress to a Senior Data Analyst or Lead Analyst role, overseeing larger projects and mentoring junior analysts.
- Transition into specialized domains such as Customer Insights, Business Intelligence, or Data Science.
- Participate in cross‑functional initiatives that shape product strategy, marketing campaigns, and operational efficiencies.
- Attend industry conferences, workshops, and internal training sessions to sharpen your technical and business acumen.
- Leverage brighthush’s learning platform to acquire certifications in Tableau, SQL, or advanced analytics.
Work Environment & Culture
brighthush fosters a culture of innovation, collaboration, and inclusivity. Our remote‑first approach allows you to work from anywhere in the United States—whether you’re in Denver, California, Arizona, Texas, or beyond—while staying connected through regular virtual town halls, team huddles, and digital collaboration tools.
We celebrate diversity and encourage every team member to bring their authentic self to work. Our values—customer obsession, creativity, integrity, and teamwork—guide everything we do, from product design to data analysis.
Compensation & Benefits
- Salary Range: USD 61,800 – 71,000 per year, commensurate with experience and qualifications.
- Health & Wellness: Comprehensive medical, dental, and vision plans.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Generous vacation, sick leave, and personal days.
- Flexible Work Arrangements: Remote work with optional on‑site collaboration.
- Professional Development: Reimbursement for certifications, courses, and conferences.
- Employee Recognition: Quarterly awards and spot bonuses for outstanding contributions.
How to Apply
If you are passionate about turning data into stories that shape customer experiences, we invite you to join our dynamic team at brighthush. Submit your resume, a cover letter detailing your relevant experience, and any portfolio pieces that showcase your analytical work.
Ready to step into a role where your insights drive real business impact? Click the link below to apply and become part of brighthush’s journey to redefine retail excellence.
Apply for this job