About brighthush
brighthush has been a trailblazer in the luxury home building industry since 1967, evolving into a Fortune 500 powerhouse that shapes the skylines of over 60 markets across the United States. With a legacy of craftsmanship, innovation, and an unwavering commitment to quality, brighthush delivers a portfolio that spans first‑time buyers, move‑ups, active‑adult communities, and second‑home enthusiasts. Our homes are more than structures; they are sanctuaries that embody the values of comfort, sustainability, and timeless design.
At brighthush, we believe that the foundation of every great home is the people who build it—and the people who experience it. That’s why we invest deeply in our team, fostering an inclusive culture where diverse perspectives are celebrated, and every voice is heard. Our employees are our family, and we strive to create an environment that empowers authenticity, fairness, and dignity for all.
Why Join brighthush?
As a leading luxury builder, brighthush offers a unique blend of stability, growth, and purpose. By joining our Customer Experience Team, you’ll become part of a company that not only builds homes but also builds lasting relationships with our clients. You’ll work in a remote, flexible environment that respects your personal schedule while delivering the impact you’re passionate about.
Key Highlights
- Remote, part‑time role with flexible hours tailored to customer availability.
- Opportunity to work with a Fortune 500 brand that values innovation and customer delight.
- Comprehensive benefits package, including medical, dental, vision, 401(k) with company match, and exclusive discounts on mortgages, appliances, and more.
- Career development resources, mentorship programs, and cross‑functional learning opportunities.
- Inclusive, supportive culture that champions diversity and authentic self‑expression.
Role Overview
The Customer Experience Coordinator is a high‑visibility role that places you at the heart of our client interactions. You will be the voice of the customer, ensuring that every touchpoint reflects brighthush’s commitment to delight and satisfaction. Your work will directly influence product enhancements, service delivery, and the overall perception of our brand.
Primary Responsibilities
- Conduct daily phone surveys with customers as part of our ongoing customer survey program.
- Document survey results with precision, categorizing feedback accurately for actionable insights.
- Follow up on outstanding survey items with both external customers and internal stakeholders.
- Escalate unresolved customer issues to the Customer Experience (National) team and relevant division managers.
- Execute ad‑hoc phone surveys to evaluate specific initiatives, programs, or new features.
- Maintain an impartial perspective, ensuring customers feel heard while providing accurate feedback to brighthush teams.
- Provide innovative ideas to enhance customer experience, survey processes, and overall brand perception.
- Monitor the customer survey email inbox throughout the day, responding to inquiries promptly and professionally.
- Collaborate with cross‑functional teams—sales, marketing, product, and operations—to translate customer insights into tangible improvements.
Essential Qualifications
- Empathetic listener with a genuine desire to understand and solve customer challenges.
- Strong conflict resolution skills, capable of de‑escalating tense situations with calm professionalism.
- Highly responsive and detail‑oriented, ensuring accuracy in data capture and documentation.
- Proficiency in Salesforce CRM (logging activities, running queries, creating tasks, and generating reports).
- Excellent verbal and written communication skills, with the ability to convey complex information clearly.
- Organizational prowess—capable of managing multiple priorities in a fast‑paced, remote environment.
- Flexibility to work non‑traditional hours (evenings, weekends) to align with customer availability.
Preferred Qualifications
- Experience in a customer service or client relations role within the real estate, construction, or luxury goods sector.
- Background in data analysis or customer insights, with a knack for turning numbers into narrative.
- Familiarity with survey tools such as Qualtrics, SurveyMonkey, or similar platforms.
- Experience with remote collaboration tools (Slack, Microsoft Teams, Zoom) and project management software (Asana, Trello).
- Knowledge of the luxury home market, including trends, buyer demographics, and competitive landscape.
Skills & Competencies
- Customer‑Centric Mindset: Passion for exceeding expectations and turning feedback into action.
- Analytical Thinking: Ability to dissect data, identify patterns, and recommend improvements.
- Communication Excellence: Clear, concise, and persuasive communication across all channels.
- Adaptability: Thrives in a dynamic environment, adjusting priorities as new insights emerge.
- Team Collaboration: Works seamlessly with cross‑functional teams to drive customer‑focused initiatives.
- Time Management: Manages a flexible schedule while meeting deadlines and maintaining high quality.
Career Growth & Learning Opportunities
At brighthush, your professional journey is supported by a robust learning ecosystem. As a Customer Experience Coordinator, you’ll gain exposure to:
- Strategic customer insight programs that influence product development and marketing strategies.
- Leadership development workshops focused on communication, conflict resolution, and stakeholder management.
- Mentorship from senior Customer Experience leaders who guide you through career pathways.
- Cross‑departmental projects that broaden your skill set and expand your network within the organization.
- Access to industry conferences, webinars, and certifications that keep you at the forefront of customer experience best practices.
Work Environment & Culture at brighthush
Our remote, flexible model empowers you to balance professional responsibilities with personal life. You’ll be part of a collaborative team that values transparency, continuous improvement, and mutual respect. brighthush’s culture is built on:
- Diversity & Inclusion: A commitment to creating a workplace where every individual feels safe, respected, and empowered.
- Innovation: Encouraging creative problem‑solving and experimentation to elevate the customer journey.
- Recognition: Celebrating achievements through peer recognition programs and performance rewards.
- Well‑Being: Providing resources for mental health, wellness, and work‑life balance.
- Community Impact: Engaging in local outreach and sustainability initiatives that reflect our values.
Compensation & Benefits
While the exact compensation for this part‑time role is competitive and commensurate with experience, brighthush offers a comprehensive benefits package that includes:
- Health, dental, and vision coverage with flexible plans.
- 401(k) retirement plan with company match to secure your future.
- Employee stock purchase program, allowing you to invest in the company’s growth.
- Exclusive discounts on mortgages, home furnishings, appliances, and more.
- Professional development stipend for courses, certifications, and conferences.
- Paid time off and holiday schedule that respects your personal commitments.
How to Apply
If you’re ready to bring your passion for customer delight to a leading luxury builder, we invite you to apply. Join brighthush and help shape the future of home ownership while advancing your career in a supportive, forward‑thinking environment.
Click the link below to submit your application and become part of the brighthush family.
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