Job Description:
• Answer multiple call types focused on assisting KY residents with a variety of health benefits (such as SNAP, Medicaid and TNAF).
• Handle calls related to password resets, application status, intake/updates, and help with navigating online application tools.
• Deal with multiple systems to input and interpret data back to the caller.
• Maintain professionalism during difficult calls regarding SNAP and other benefits.
• Provide assistance with back-to-back calls without follow up time during shifts.
• Capture data into a client system and memorize scripts verbatim as per client policy.
• Adhere to the break and lunch schedule set by the global Workforce team.
Requirements:
• Required 1 year minimum experience in High Volume Call Centers
• Required 1 year minimum Customer Service Experience
• High School diploma or GED
• Background and drug screening required.
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Excellent customer service skills.
• Excellent phone etiquette skills
• Reliable internet access
• Quiet work environment, free of distractions
• Must reside in the State of Kentucky for this position
Benefits:
• Paid Training with Equipment provided.
• Full Benefit Options
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time