Remote Customer Experience Associate I
Location: Remote – United States
Hiring Restrictions: We are not currently hiring in the following locations: AK,
AZ, CA, CO, CT, DE, GA, HI, FL, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, WA,
Washington, DC, and Minneapolis, MN.
Pay Rate: $14.00/hour
Employment Type: Full-Time
Shift Information: Must be available to work any 8-hour shift, Monday through
Sunday
Job Summary:
We’re hiring a Remote Customer Experience Associate I in United States to
provide high-quality customer service support in a fast-paced call center
environment. In this role, you will handle inbound customer calls, resolve
inquiries, and deliver a positive customer experience while meeting performance
goals.
Key Responsibilities:
Provide professional customer service support via inbound calls
Handle high-volume call center interactions efficiently and accurately
Resolve customer inquiries, issues, and complaints in a timely manner
Maintain accurate records through data entry and system updates
Follow company processes, compliance standards, and quality guidelines
Meet productivity, attendance, and performance metrics
Collaborate with team members to improve customer satisfaction
Required Qualifications:
High school diploma or GED required
Minimum of 6 months of call center, customer service, or dispatch experience
Strong communication and customer service skills
Ability to work in a fast-paced call center environment
Basic computer skills and ability to navigate multiple systems
Reliable attendance and strong work ethic
Proficient in English
Ability to successfully complete a background check, credit check, and
security fingerprinting
What We Offer:
Competitive hourly pay
Monthly incentive opportunity of up to $350 after training by meeting
performance metrics
Night or weekend differential, based on shift worked
Benefits from day one (medical, dental, vision) for eligible roles
Paid time off and holidays
Paid training
Career growth and advancement opportunities
Supportive and inclusive work environment
Training Requirements:
Complete a mandatory 3-week paid training program (Week 1 classroom training;
Weeks 2–3 supported call handling).
Maintain an average quiz score of 80% or higher and complete all required
E-Learning courses.
Technical & Workspace Requirements:
Secure wired high-speed internet connection, including a verified speed test
of at 50 Mbps download & 50 Mbp upload; (Wi-Fi not permitted).
Dedicated workspace with a desk, chair, and a quiet, distraction-free
environment.
Company equipment provided
Apply now and make an impact from day one
Looking for more information?
We’re happy to help. Visit our landing page to explore key details about the
role, including shift schedules, examples of call types, FAQs, and our workspace
and internet requirements. It’s a great resource to help you understand what to
expect and determine whether this opportunity is the right fit for you. Landing
Page: About Call Center Representative Role in San Antonio & Puerto Rico
[https://careers.conduent.com/us/en/about-call-center-representative-role-in-san-antonio-puerto-rico]
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated hourly rate for this role
is $14.00, which may be below your state's minimum wage. Please consider this
when applying.
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].