Work From Home Customer Experience Associate
Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build a Career with Purpose, Flexibility & Growth
Are you looking for a career that offers flexibility, professional growth,
and the opportunity to make a meaningful impact?
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. This entry-level opportunity is ideal for people who enjoy helping others, communicating with clients, and building long-term relationships while working in a fully remote environment.
Whether you're starting a new career or bringing experience in customer service, healthcare, retail, hospitality, education, or sales, we provide the training, mentorship, and support needed to help you succeed.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we're committed to helping families protect their financial future while providing our team members with opportunities for professional development, leadership growth, and long-term career success.
What You'll Do
As a Remote Client Service Representative, you'll connect with clients who have requested information regarding their benefits and coverage options.
Client Support Responsibilities
Meet with clients through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Review benefit plans and explain available solutions
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer service and follow-up support
Maintain accurate client records and documentation
Build lasting client relationships through professionalism and exceptional service
Professional Development
Participate in virtual training and mentorship programs
Attend leadership development workshops and coaching sessions
Learn industry products, systems, and best practices
Collaborate with a supportive remote team
Continue developing communication, leadership, and customer service skills
What We Offer
100% Remote Work
Work from anywhere within the United States
Flexible scheduling options
No commuting
Modern virtual work environment
Weekly Pay & Performance Bonuses
Weekly compensation
Performance-based bonuses
Leadership incentives
Recognition programs
Comprehensive Training & Mentorship
Structured onboarding
Ongoing coaching and mentorship
Leadership development opportunities
Professional growth programs
Additional Benefits
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Residual income opportunities
Union-supported work environment
Leadership conferences and incentive travel
Modern technology and virtual collaboration tools
Qualifications
Successful candidates typically demonstrate:
Excellent communication and interpersonal skills
Strong customer service and relationship-building abilities
Positive attitude and willingness to learn
Self-motivation and accountability
Ability to work independently in a remote environment
Adaptability and problem-solving skills
Professionalism and integrity
Leadership potential and a growth-oriented mindset
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
Customer Service
Client Relations
Retail
Hospitality
Healthcare
Education
Sales
Administrative Support
Call Center Operations
No prior insurance experience is required. We provide comprehensive training, mentorship, and ongoing support to help you succeed.
Why Join AO?
At AO, we believe people thrive when they are supported, challenged, and recognized for their contributions.
Our culture is built on:
Professional mentorship
Leadership development
Team collaboration
Work-life flexibility
Performance-based advancement
Making a meaningful difference for working families
Here, your growth is encouraged, your accomplishments are recognized, and your career potential is limited only by your commitment to learning and development.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom, providing a convenient and accessible hiring experience.
Ready to Build Your Future?
If you're ready to build a flexible remote career where you can grow professionally, develop leadership skills, and help working families protect what matters most, we'd love to hear from you.
Apply today and begin building a rewarding future with AO.
Work From Home. Help Families. Grow Your Career. Lead Your Future. 🚀
Important Information About This Opportunity
This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.
Candidates selected to move forward should be prepared to:
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.
This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.
Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.