Role Description The Customer Experience Assistant is a part-time, remote role focused on supporting participants and clients throughout their engagement with MG Consulting-Formation. Day-to-day tasks include responding to customer inquiries via phone, email, and messaging platforms, providing accurate information about training programs and services, and guiding potential participants through registration and onboarding processes.
The role also involves collecting and tracking feedback, documenting issues, and coordinating with internal teams to ensure timely resolution and continuous improvement of the customer journey.
The Customer Experience
Assistant may update basic information in systems, support scheduling and follow-ups, and contribute to a welcoming, professional experience for all clients.
Qualifications
Customer Service and Communication skills to handle inquiries, provide clear information, and maintain a positive client relationship.
Sales capabilities to support program promotion, explain offerings, and assist in converting inquiries into registrations.
Training support skills to help organize sessions, coordinate participants, and assist trainers with logistical needs.
Stock Control or basic administrative skills to track materials, supplies, and resources used in training activities.
Strong organizational and time management abilities, with attention to detail and accuracy.
Comfort working remotely, using digital tools and CRM or ticketing systems; basic proficiency with common office software.
Prior experience in customer support, education, training, or consulting environments is an advantage.
Relevant education or certification in business, communications, customer relations, or a related field is beneficial.