Overview
About Falconwood, Inc:
Falconwood, Inc. is a small, woman/veteran-owned business providing executive level consultants and programmatic support to Department of Defense Information Technology (IT) initiatives and programs. We provide expert consultation on a diverse range of IT subjects focusing on acquisition strategy, project management, Information Assurance, and engineering. We have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).
Responsibilities
Critical Competencies:
Project Management, IT Operations Management, Contracts Management, Data Analysis
The Customer Engagement Manager Will:
- Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements
- Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place
- Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects
- Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements
- Address/Identify contract execution issues and potential deficiencies
- Develop action plans to mitigate customer and vendor contract disputes
- Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed
Qualifications
Required Qualifications:
- Minimum SECRET clearance with Single Scope Background Investigation (SSBI)
- 7+ years of IT experience
- Experience with Department of Navy (DON) IT environments, specifically NMCI
- Experience with network transitions/migrations
- Excellent public speaking and personal interaction skills
- Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint
- Ability to work on a team, while keeping overall project goals on schedule
- Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills
- Exemplary customer/client management skills and techniques
- Excellent organizational skills
Desired:
- CISSP certification
- Security+ certification
- Experience supporting Information Assurance activities
- Familiarity with DON network architecture
- Familiarity with NMCI service delivery functions
- Familiarity with common NMCI processes and tools
Pay Range
$118,000- $125,000
Originally posted on