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About careeraxis
careeraxis is a global leader in API development and collaboration tools, empowering millions of developers and enterprises to design, test, and share APIs with confidence. With a vibrant community of over 35 million users, careeraxis places the customer at the heart of every product decision, ensuring that learning experiences are intuitive, impactful, and continuously evolving. Our Customer Education & Advocacy team is the engine that drives adoption, nurtures developer excellence, and simplifies the journey from curiosity to mastery. If you’re passionate about turning complex concepts into engaging learning programs and love the thrill of orchestrating high‑impact events, you’ll feel right at home in our fast‑growing, innovation‑first environment.
The Opportunity
careeraxis is seeking a dynamic Program Specialist to join the Customer Education & Advocacy team. In this remote role, you will be the operational backbone that scales our flagship learning initiatives, from instructor‑led trainings to Voice of the Customer (VoC) programs. You’ll partner with cross‑functional stakeholders, maintain a cutting‑edge Airtable dashboard, and ensure seamless logistics for both virtual and in‑person events. If you thrive in a fast‑paced setting, have a knack for building efficient processes, and enjoy direct interaction with customers, this is the perfect platform to showcase your expertise.
Key Responsibilities
Cross‑Functional Collaboration
- Act as the primary liaison between external partners, Customer Success Managers (CSMs), product, data, and sales enablement teams.
- Facilitate clear, timely communication across all channels to keep stakeholders aligned on program goals and timelines.
- Gather requirements, translate them into actionable plans, and ensure deliverables meet quality standards.
Program Management & Dashboard Ownership
- Design, build, and continuously optimize the Airtable program management dashboard, ensuring real‑time visibility of project status, milestones, and resource allocation.
- Develop automated workflows, custom views, and reporting mechanisms that empower team members to make data‑driven decisions.
- Maintain comprehensive documentation of processes, SOPs, and best practices to support knowledge transfer and scalability.
Event Coordination & Logistics
- Partner with Advocacy and Academy leads to plan and execute both in‑person and virtual events, handling venue selection, vendor negotiations, and technical setup.
- Manage end‑to‑end event logistics, including scheduling, attendee communication, registration, and post‑event follow‑up.
- Ensure a flawless attendee experience by coordinating travel arrangements, accommodations, and on‑site support when needed.
Customer Support & Voice of the Customer (VoC)
- Provide day‑to‑day support for Academy users via Zendesk, troubleshooting issues, answering inquiries, and escalating complex problems to the appropriate teams.
- Assist the VoC program by collecting, analyzing, and synthesizing customer feedback to drive continuous improvement across learning products.
- Produce concise summary reports that highlight trends, pain points, and actionable recommendations for product and content teams.
Process Improvement & Innovation
- Identify bottlenecks and inefficiencies within existing workflows, proposing and implementing streamlined solutions.
- Leverage data analytics to measure program effectiveness, track key performance indicators (KPIs), and refine strategies.
- Champion a culture of continuous improvement by sharing insights, conducting retrospectives, and fostering collaborative problem‑solving.
Essential Qualifications
- 3–5 years of proven experience in project or program management, preferably within a technology‑focused education or advocacy environment.
- Demonstrated expertise in building, maintaining, and optimizing Airtable dashboards or comparable project‑management platforms.
- Strong written and verbal communication skills, with a track record of delivering clear, professional correspondence via email, Slack, and Zendesk.
- Ability to prioritize multiple concurrent responsibilities, manage tight deadlines, and adapt quickly to shifting priorities.
- Experience coordinating both virtual and in‑person events, including logistics, vendor management, and attendee communication.
Preferred Qualifications
- Background in developer education, technical training, or community advocacy programs.
- Familiarity with API ecosystems, developer tools, or related technical domains.
- Certification in project management methodologies such as PMP, Scrum Master, or Agile.
- Proficiency with additional collaboration tools (e.g., Asana, Trello, Notion) and data visualization platforms (e.g., Tableau, Looker).
- Experience analyzing customer feedback data to influence product roadmaps and content strategy.
Core Skills & Competencies
- Analytical Mindset: Ability to interpret data, spot trends, and translate insights into actionable program enhancements.
- Detail‑Oriented Execution: Meticulous attention to detail when managing event logistics, documentation, and dashboard accuracy.
- Customer‑Centric Approach: Empathy for learner needs and a commitment to delivering exceptional support experiences.
- Collaboration & Influence: Skilled at building relationships across diverse teams and influencing outcomes without direct authority.
- Adaptability: Comfortable thriving in a fast‑moving, high‑growth environment where priorities evolve rapidly.
Career Growth & Learning Opportunities
At careeraxis, your professional development is a priority. As a Program Specialist, you will gain exposure to:
- Strategic product development cycles, working side‑by‑side with product managers and engineers.
- Advanced data‑driven decision‑making through hands‑on experience with analytics tools and KPI tracking.
- Leadership pathways that can lead to senior program management, product operations, or education strategy roles.
- Continuous learning resources, including internal workshops, external certifications, and access to the latest API‑first industry thought leadership.
Work Environment & Culture at careeraxis
careeraxis fosters an inclusive, transparent, and curiosity‑driven culture. Our remote‑first policy empowers team members to work from anywhere, while regular virtual coffee chats, quarterly all‑hands, and optional in‑person meet‑ups keep the community spirit alive. We celebrate diversity, encourage honest feedback, and reward innovative thinking. Our values—curiosity, transparency, impact, and inclusivity—guide every decision, ensuring that every employee feels valued and empowered to contribute their best work.
Compensation, Perks, & Benefits
We offer a competitive salary range of $89,250 – $105,000, complemented by an equity package that aligns your success with the company’s growth. In addition to a performance‑based pay philosophy, careeraxis provides:
- Comprehensive medical, dental, and vision coverage for you and your dependents.
- Flexible paid time off (PTO) and generous holiday policies to support work‑life balance.
- Wellness reimbursement, monthly lunch stipends, and occasional spot awards recognizing exceptional contributions.
- Professional development budget for certifications, conferences, and continuous learning.
- Access to a vibrant community of developers, mentors, and industry experts through internal forums and external events.
Commitment to Equal Opportunity
careeraxis is an Equal Employment Opportunity and Affirmative Action employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability. We also consider qualified candidates with arrest and conviction records in accordance with applicable laws, such as the San Francisco Fair Chance Ordinance.
Ready to Make an Impact?
If you are excited to shape world‑class learning experiences, drive customer advocacy, and collaborate with a passionate, high‑performing team, we want to hear from you. Join careeraxis and help millions of developers unlock the power of APIs while advancing your own career.
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