As a Customer Change Project Manager, you will own the delivery of customer-driven changes across PCI Pal's
customer base. Working closely with customers and cross-functional teams, you will ensure enhancements and
service modifications are delivered on time and with minimal disruption. This is a highly visible role that combines
project leadership, stakeholder management, and technical coordination to help customers maximize the value of
their PCI Pal solutions.
Proven experience managing projects in fast-paced environments
Strong communication skills—clear, authentic, and confident
Ability to perform under pressure and deliver high-quality outcomes
Passion for project management, ideally with PMP or similar certification (or interest in pursuing one)
Familiarity with telephony technologies (e.g., cloud contact centers, carriers)
Willingness to learn PCI Pal’s technical platforms (training provided)
Bonus: Experience with SaaS, telecom software, or compliance solutions
Bonus: Understanding of PCI compliance and standards like ISO 27001 (training provided)
Managing customer change orders from request through successful delivery
Defining scope, timelines, and delivery plans for customer enhancements, integrations, and service modifications
Coordinating cross-functional teams to ensure changes are delivered on time and within scope
Tracking progress and reporting status through Salesforce, Jira, and other delivery tools
Acting as the primary customer contact throughout the change lifecycle
Facilitating customer and internal stakeholder meetings to drive decisions and remove blockers
Managing risks, dependencies, and expectations across multiple concurrent change requests
Ensuring all change requirements, technical considerations, and delivery activities are clearly documented
Supporting process improvements to enhance the efficiency and quality of change delivery
25 days PTO
Medical, dental and optical insurance cover
An exciting and flexible working environment surrounded by friendly and committed co-workers
“Work from anywhere” 2 weeks per year policy
Reward, benefits and wellbeing hub (offering support, discounts, cashback and savings)
Training and development opportunities
Ad-hoc team events, incentives and competitions