We're looking for customer-focused individuals to join a growing team as Customer Care Representatives! This position is primarily focused on handling inbound calls and assisting customers with questions, account-related concerns, and general support needs. We're looking for someone who enjoys helping others, can think through problems, and knows how to turn a challenging customer interaction into a positive experience.
Employment Type:
Contract (expected to last through March)
Responsibilities:
Answer incoming calls from participants and assist with their questions.
Explain plan details and how the plan works.
Promote online portal and mobile app capabilities.
Make outbound follow-up calls as needed.
Respond to incoming participant emails.
Process dependent card requests.
Follow privacy and security policies.
Work overtime as requested.
Perform other duties as assigned by management.
Skills & Qualifications:
Customer-focused.
Strong verbal and written communication skills.
Active listening skills.
Ability to handle calls effectively.
Strong troubleshooting and de-escalation skills.
Time management skills.
Attention to detail.
Computer competency.
Ability to work independently with minimal oversight.
Location Details:
Remote candidates are welcome.
Local Jacksonville candidates will follow a hybrid schedule of 3 days onsite and 2 days remote.