Description
JOB SUMMARY
- Working Location: Remote (must reside in the US)
- Shift Information: Usually 8:00 am-4:30 pm, 8:30 am-5:00 pm, 10:00 am-6:30 pm, or 10:30 am-7:00 pm central time
- Call Center and EPIC experience preferred.
- Responsible for answering inbound customer service calls related to patient accounting questions.
- When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
- Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner.
- Answer the calls timely without drops/abandons.
- Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on timely, first call resolution.
- Document all actions during the call in proprietary software.
- Escalation paths are well documented, in the event of necessity