JOB DESCRIPTION
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner
companies to source qualified talent for their open roles. The following
position is available to Veterans, Transitioning Military, National Guard and
Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If
you have the required skill set, education requirements, and experience, please
click the submit button and follow the next steps.
This is a remote role, but the following locations are excluded:
OCONUS | Alaska | District of Columbia | Rhode Island | Montana | Colorado |
California | Illinois | Iowa | New Hampshire | Nevada | Missouri
In this role, you aren’t just answering phones, you are a vital guide for a
movement dedicated to sustainability, wellness, and healthy living. As a member
of the Customer Care team, you will help customers navigate organic and non-GMO
products while fostering "instant communities" across thousands of drop
locations nationwide.
By blending deep product expertise with empathetic communication, you will build
lasting relationships grounded in trust. We empower our team through ongoing
training and data-driven support, ensuring you have the tools to deliver service
excellence while championing a lifestyle our customers are passionate about.
A DAY IN THE LIFE:
Deliver outstanding customer service aligned with company values and vision.
Cultivate trust and develop lasting customer relationships through
meaningful and empathetic interactions.
Engage with customers via phone, email, chat, text, and other communication
platforms to deliver high-quality support.
Accurately process customer orders, troubleshoot issues, and address
concerns in a professional and supportive manner.
Input customer orders from phone or fax into our purchasing system with
accuracy.
Perform regular account updates, including address and personal information
changes.
Apply company guidelines to manage customer credits and debits using
proprietary software.
Use computers, internal software programs, ordering systems, email, phone,
and internet tools to support customer needs.
Maximize productivity during lower call volumes by managing shared email
queues and proactively reviewing updated SOPs in Guru to ensure policy
compliance.
Participating in daily morning huddles to align on service goals and team
updates.
Follow all customer service policies and procedures.
Ensure each customer has a complete and satisfactory experience through
personal accountability.
Use sound judgment and policy knowledge to resolve issues efficiently and
with care.
Proactively identify customer needs and aim to exceed expectations at every
interaction.
Build relationships grounded in trust through clear and interactive
communication.
Support special projects and tasks as designated by management.
#LI-Remote
ADDITIONAL QUALIFICATIONS/RESPONSIBILITIES
Position Details:
Pay Rate: $18/hour
Training Schedule: Monday - Friday 11am-7:30pm EST (30 min lunch) for the
first 4 weeks
Post-Training Schedule: Four day work week, Monday - Thursday, 7:50 am to
6:30 pm EST (30 min lunch & 15 min breaks)
Anticipated Start Date: November 2026
Equipment is provided!
Work Environment:
Because this is a remote work role, you must have a private, dedicated
workspace that enables you to work independently and without interruptions.
To foster engagement and a collaborative remote work environment,
representatives are required to remain on camera throughout their shift,
including training and post-training.
MUST HAVES:
1-2 years experience in a remote customer service role
Interest in natural and organic products, with a willingness to learn more
Excellent verbal, written, and interpersonal skills.
Ability to calmly and effectively help customers, even in difficult
situations.
Strong listening skills and a caring, responsive attitude.
Ability to remain composed and effective when handling unexpected or
difficult customer concerns.
Commitment to clear and honest communication.
Comfortable using Google and Windows-based applications; able to navigate
multiple screens.
Ability to navigate complex multi-platform environments including CRMs,
internal training universities, and knowledge management tools (Guru).
Proficient in typing, internet usage, email, and phone communication.
Consistent drive to exceed customer expectations using positive and helpful
language.
PREFERRED QUALIFICATIONS:
High-volume contact center experience
Due to specific position requirements, we cannot hire from the following
locations for this opportunity: OCONUS | Alaska | District of Columbia | Rhode
Island | Montana | Colorado | California | Illinois | Iowa | New Hampshire |
Nevada | Missouri
Compliance & Eligibility
Background & Screenings: Successful candidates must complete and pass a
background check and drug screen prior to their start date
Verification: In compliance with federal law, all persons hired will be
required to verify identity and eligibility to work in the United States and to
complete the required employment eligibility verification form upon hire.