This customer service and sales role is great for top-notch, smart, quick, go-getters who love to sell and help customers! As a full-time Customer Care Professional (CCP), you will work remotely handling inbound customer service and sales, with all equipment and training provided. You will begin with a four-week live online training program, followed by continued hands-on learning as you take calls and gain a deeper understanding of both the role and our business. This position is available to candidates residing in AL, AZ, CA, CT, FL, GA, KY, NC, NJ, NM, NV, SC, TX, or VA.
You must be available to work a four-week training shift, Monday through Friday from 7:00 a.m. to 3:30 p.m. Pacific Time. After the initial training, you must have ongoing availability Monday through Friday within the hours of 6:00 a.m. to 5:15 p.m. Pacific Time.
In this role, you will provide exceptional customer service and product support to Notary customers while also assisting with inbound sales inquiries. Successful CCPs are sociable, professional, and skilled at communicating information clearly and confidently. You will thrive in this position if you enjoy working in a collaborative, fast-paced environment and take pride in delivering a positive customer experience. Because this is a remote position, you should be comfortable working independently, navigating computer systems efficiently, and managing multiple priorities. You should also be open to regular call monitoring for quality control and coaching to support your continued development and ensure our commitment to customer service excellence.
At the National Notary Association (NNA), we want this to be your Best Job Ever! Our company culture is reflected in the many employees who have built long-term careers with us. We offer a comprehensive benefits program that includes medical, dental, vision, and life insurance; paid time off and paid holidays; unlimited commission potential; and a 401(k) plan with company match and profit sharing. Our call center offers opportunities for growth across the organization, and we are committed to helping you succeed.
About Us: The NNA is the leading authority on the American Notary office, dedicated to imparting knowledge, building community, and promoting sound professional standards of practice for the benefit and protection of the public.
WHAT YOU'LL BE DOING
- Answer a high volume of telephone inquiries from potential notaries and current customers regarding sales and/or support
- Resolve product or service issues through identification and efficient resolution
- Deliver high-quality customer service in a warm, caring, and professional manner
- Achieve sales goals by upselling and cross-selling products and services to customers while explaining the features and benefits
- Comply and adhere to the NNA’s ethics and security policies
- Maintain positive relationships with both internal and external customers
- Complete additional training throughout the year relevant to CCP duties
- Adhere to the Call Center Attendance Policy, Selling with Integrity, and Quality of Service Standards
- Contribute to team projects when assigned and perform other administrative duties as needed
- Contribute to a positive working environment, making this the Best Job Ever for self and others
WHAT YOU MUST HAVE
- High school diploma or GED required
- 2 years minimum prior call center experience is highly preferred
- A reliable at-home internet connection with direct Ethernet capability (not Wi-Fi) and a dedicated workspace that is safe, quiet, and ergonomically appropriate for performing your job duties
- Must be comfortable answering phone calls consistently, up to 8 hours per day
- Must be able to work within the set schedule provided.
- Prior sales experience is highly preferred
- Typing speed 35 WPM or more
- Must be proficient with MS Office, and comfortable working with computers and quickly learning a variety of programs
- You will be able to demonstrate problem-solving abilities and the ability to work both independently and as a team
WHAT YOU BRING TO THE TABLE
- Strong interpersonal skills
- Ability to communicate clearly and effectively, both written and verbal
- Possess a passion for helping others
- Have a strong sense of urgency in resolving customer concerns
- Show empathy and advocacy for our customers
- Possess persuasive selling skills
- Possess excellent organizational skills and attention to detail
YOU ARE ABLE TO
- Comprehend and remember detailed and/or complex processes
- Define problems, collect data, establish facts, and draw valid conclusions
- Handle multiple tasks in a dynamic environment
- Work with minimal supervision and meet goals and objectives
- Work in groups to achieve positive results
- Be receptive to feedback and demonstrate emotional control
ELIGIBILITY REQUIREMENTS:
- Interested candidates must submit a resume/CV to be considered
- Must be willing to submit to a background investigation
- Must have unrestricted work authorization to work in the United States
SALARY:
- $18.47 per hour
- Plus commission
REMARKS: The Company reserves the right to add, delete or modify duties and job requirements at any time. An applicant must meet the minimum job requirements of the job for which he or she is applying. Moreover, the Company may, as it deems appropriate in its sole discretion, evaluate whether an incumbent continues to satisfy the minimum job requirements of the job that he/she holds. With respect to a request for reasonable accommodation, the Company will evaluate whether the applicant or employee can perform the essential functions of the subject job with or without reasonable accommodation. The Company’s evaluation of a request for reasonable accommodation will include engaging in the interactive process with the applicant or employee.
High school diploma or GED required; 2+ years call center experience preferred; reliable internet with Ethernet; typing 35 WPM; MS Office proficiency; unrestricted U.S. work authorization; background check.
Key Responsibilities
- answering inquiries
- resolving issues
- achieving sales goals
Skills & Tools
Microsoft Office
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States or Alabama or Arizona or California or Connecticut or Florida or Georgia or Kentucky or North Carolina or New Jersey or New Mexico or Nevada or South Carolina or Texas or Virginia
- Salary: USD 38,417 – 38,417 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About National Notary Association
The leading authority on the American Notary office, dedicated to imparting knowledge, building community, and promoting sound professional standards. — Industry: Information Technology