JOB DESCRIPTION
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner
companies to source qualified talent for their open roles. The following
position is available to Veterans, Transitioning Military, National Guard and
Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If
you have the required skill set, education requirements, and experience, please
click the submit button and follow the next steps.
Joining The American Red Cross is like nothing else – it’s as much something you
feel as something you do. You become a vital part of the world’s largest
humanitarian network. Joining a team of welcoming individuals who are
exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your
career within a movement that matters, where success is measured in people
helped, communities made whole, and individuals equipped to never stop changing
lives and situations for the better.
When you choose to be a force for good, you’ll have mentors who empower your
growth along a purposeful career path. You align your life’s work with an
ongoing mission that’s bigger than all of us. As you care for others, you’re
cared for with competitive compensation and benefits. You join a community that
respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
What You Will Do:
Key Responsibilities:
Support all BioMed customers through multiple channels - Including but not
limited to –
Database maintenance
Direct mail
Email
Facebook
Health History support
Modifications/Data Entry
Mobile App support
Phone Calls
Scheduling appointments
Tele-recruitment
Text
Web support
Operational support and administrative duties using one or multiple systems
with little supervision
Exercising confidentiality, independent discretion, and judgment.
Prepare reports as requested
Other tasks could include list generation, scheduling appointments, request
donor card, and any other activities required to support our customers.
Coordinate work with internal and external audiences, including vendors, and
identify appropriate escalation paths for work activities as needed.
Receive customer communications nationwide. Resolve customer issues directly
and/or work with any internal team member to escalate and resolve issues quickly
to ensure satisfaction.
Develop, coordinate and execute on the response to a customer request
including direct contact with a donor or sponsor. Provide excellence customer
service during any touch point with donors, sponsors or internal team members.
Personal Responsibilities -
Accountable for daily and weekly productivity.
Attendance
Quality Assurance
Monthly Reviews
Maintaining a professional work environment
Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday
through Thursday or Tuesday through Saturday.
Training hours will be 9:00 am to 5:30 pm Central Standard Time, Monday – Friday
for approximately 3 months.
It is imperative that you are here during ALL necessary training.
Pay Information:
The salary range for this position is $17.50 - $18.00/hr.
Note that the American Red Cross sets salary ranges aligned to a specific
geographic location in which the work is performed. The stated salary range in
this posting is an average. The specific salary information will be shared at
the time of phone screening based upon your location and qualifications.
#LI-remote
ADDITIONAL QUALIFICATIONS/RESPONSIBILITIES
Qualifications:
High school diploma or equivalent required - Associate’s or Bachelor’s
degree preferred.
Minimum one year of related customer service work experience
Advanced level of computer skill proficiency, including knowledge of word
processing, Excel spreadsheet and database applications, website/internet tools
and Microsoft Office applications is required.
Experience (CRM) Customer Relationship Management marketing organizations
preferred.