Job Description
What you will be working on
Main challenge
- We are hiring a Customer Care Agent to support players of Disney Dreamlight Valley and ensure high-quality, timely resolution of customer requests.
- This role plays an important part in delivering a positive player experience, maintaining player satisfaction, and ensuring excellent service quality.
What it means on a daily basis
- Handle customer requests via tickets, with potential phone support, in English and French
- Investigate and resolve issues using internal tools and knowledge bases
- Track, document, and follow up on cases until full resolution
- Escalate complex or technical cases to relevant teams when needed
- Identify recurring issues and contribute to improving support processes and templates
What success will look like
- Fast and accurate resolution of customer cases with a strong focus on quality
- High level of customer satisfaction and service consistency
- Effective workload management and strong prioritization skills
- Active contribution to improving support workflows and reducing recurring issues
Who you would be working with
- You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.
Your recruitment journey
- Recruiter interview
- Test Team interview with Hiring Manager and Language Speaker in English and French
Where this role can take you
- This role offers growth in seniority, allowing you to deepen your expertise in customer care, player support, and operational excellence within a global gaming company.
Qualifications
What you need to succeed
- Fluent English (written and spoken) + Ukrainian proficiency
- Upper-Intermediate or Advanced level of French is required; Basic digital literacy (MS Office, CRM/ticketing tools or ability to quickly learn them)
- Ability to manage workload, prioritize tasks, and work effectively under pressure
Who you are
- Strong communication, empathy, and customer-oriented mindset
- Problem-solving skills with ownership and responsibility for outcomes
- Calm, organized, and proactive approach in stressful situations
- Ability to collaborate effectively within a team and adapt to changes
Additional Information
What’s in it for you
- Benefits
- Possibility to work remotely in a global product company with talented people
- Competitive salary based on your experience and skills
- 21 days of paid vacation, 5 paid sick days, plus national holidays
- Medical insurance and access to a psychologist
- Parental leave support
- Access to internal learning platform (courses, trainings, certifications)
- Employee Referral Program with attractive bonuses
- Full technical support and equipment provided
Life at Gameloft
- At Gameloft Ukraine, you’ll be joining a studio that creates games enjoyed by millions of players around the world.
- Our teams work closely across different disciplines to build exciting experiences for PC, consoles, and mobile platforms.
- We also love staying connected beyond work — with regular social events and community activities, both remotely and at our Lviv office.
How to proceed
- Please apply with your CV in English.
- Qualified candidates will be invited to complete a test assessment as part of the selection process.