JOB DESCRIPTION
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner
companies to source qualified talent for their open roles. The following
position is available to Veterans, Transitioning Military, National Guard and
Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If
you have the required skill set, education requirements, and experience, please
click the submit button and follow the next steps.
Retired Military personnel and Veteran Spouses with customer service experience
are strongly encouraged to apply.
Note - You must be physically present and working from an eligible hiring state
to be considered for this role. This role is open only to candidates physically
located in: AL, GA, KY, OK, NC, SC, TX and Hampton Roads, VA.
Your resume must clearly reflect at least 2 years of customer service experience
to be considered.
Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company, VGS
has grown into a trusted partner in veteran-centric customer engagement. We
proudly employ Veterans, Military Spouses, and Caregivers in roles supporting
both commercial and government clients.
VGS is seeking experienced contact center professionals for full-time, at-home
positions supporting TRICARE beneficiaries. Our next new hire class begins
October 26, 2026.
Job Duties Include:
Responding to caller questions via telephone and written correspondence
regarding benefits, contracts, eligibility, and claims.
Successfully completing eight weeks of paid virtual (at-home) training and
applying learned skills on the job.
Operating a PC to extract information, document inquiries, and track
activities in the database.
Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
Coordinating with team members to ensure timely handling of TRICARE member
requests.
Working under the supervision of a virtual (at-home) supervisor to answer
questions and escalate complex issues when necessary.
Meeting quality, member experience, and first-time resolution objectives
while responding to customer needs.
Maintaining a productive work environment and proactively addressing issues
such as internet connectivity challenges.
The Pay
While in training you are paid a a flat rate. After completing the training, the
pay increases. After 60 days employment you are eligible for benefits medical,
dental, vision, FSA, 401K, and paid time off benefits. If you already have
medical benefits you want to keep it, you can and allocate your benefit dollars
elsewhere.
Note: The pay range during training starts at $15 per hour, and increases
post-training, with additional consideration for periodic increases. Performance
incentives are also offered for the role.
Full-time, long-term employment (not seasonal or contract).
8 weeks of training.
Competitive benefits package, including:
11 paid holidays
Paid time off (PTO)
Medical, dental, and vision coverage
Long- and short-term disability
Term life insurance
401K retirement plan
Employees become eligible for benefits after 60 days of employment, subject to
applicable plan requirements.
VGS is offering a $1,000 Retention Bonus to eligible employees hired into this
class.
First Payment: $500 — paid after the employee successfully completes 6 months in
production.
Second Payment: $500 — paid after the employee successfully completes 1 year in
production.
Eligibility: The employee must be actively employed by VGS on the date each
bonus payment is made.
Notice Requirement: The employee must not have submitted a resignation or
received notice of termination before the applicable bonus payment date.
Payment: Each installment will be paid after VGS verifies that all applicable
eligibility requirements have been satisfied.
Additional terms and conditions may apply. Retention bonus eligibility is
subject to VGS verification and applicable company policies.
#LI-Remote
#RemoteJobs
#WAH
#VirtualOffice
ADDITIONAL QUALIFICATIONS/RESPONSIBILITIES
Candidates must meet all of the following requirements:
Must be a U.S. Citizen.
Must reside in Alabama, Georgia, Kentucky, North Carolina, Oklahoma, South
Carolina, Texas, or Hampton Roads Virginia.
Minimum of 2 years of customer service experience; call center experience is
strongly preferred.
Must successfully pass a drug screen, background check, and U.S. government
security clearance.
Must successfully complete the required 8-week paid training program.
Must have a high school diploma or equivalent.
Must have reliable and predictable attendance.
Must have a personal PC or laptop that meets the minimum technical
requirements for training.
Must have a wired, high-speed internet connection.
Must have a functional webcam and microphone.
Successful candidates should have:
A quiet, professional, and distraction-free homework environment.
Strong attendance and dependability.
The ability to connect to the client environment within 5 minutes.
A minimum typing speed of 35 WPM.
The ability to lift up to 35 pounds of computer equipment.
Proficiency with Windows and common computer applications.
Strong verbal and written communication skills.
The ability to remain professional and empathetic when handling difficult
customer interactions.
The ability to quickly learn new systems, processes, and procedures.
A strong commitment to customer service and supporting military members and
their families.
During training, candidates will use their own equipment. Computer requirements:
Operating System: Windows 10 or newer
Mac devices must have macOS 13 Ventura or newer
RAM: Minimum 4 GB; 8 GB recommended
Available Disk Space: At least 120 GB
Browser: Microsoft Edge or Google Chrome
Webcam: Required
Microphone: Required
Internet Requirements
Minimum 100 Mbps download / 20 Mbps upload
Computer must connect to the router/modem using an Ethernet cable
The following are NOT permitted:
Wi-Fi as the primary connection
Wi-Fi extenders
Satellite internet, including Starlink
Mobile internet
Hotspots
Cellular-based internet services
VPN connections
The following devices are NOT supported:
Tablets
Chromebooks
Mobile devices
Candidates must have a modem or router that allows the computer to connect
directly through an Ethernet cable
CERTIFICATES/SECURITY CLEARANCES/OTHER
Desired skills:
Excellent communication and active listening skills.
Conflict resolution and de-escalation skills.
Professionalism and sound judgment.
Integrity and accountability.
Empathy and a strong customer-service mindset.
The ability to adapt quickly to new systems and processes.
The ability to work independently while contributing effectively as part of a
team.
A genuine commitment to serving military members, Veterans, and their
families.