CSR Billing Representative
We're looking for a CSR Billing Representative to assist customers with billing, payments, and account concerns. This role involves handling high-volume customer interactions, following up on overdue accounts, assisting with payment arrangements, and maintaining accurate account records. The ideal candidate has strong B2C collections experience and is comfortable working in a fast-paced environment.
Responsibilities:
• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts, using computers and a variety of automated systems.
• Record information about the financial status of customers and status of collection efforts.
• Advise customers of necessary actions and strategies for debt repayment.
• Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Qualifications:
• 3 years of B2C collections experience in a BPO environment.
• Can handle high volume of calls
• Strong communication, problem solving and analytical skills required
• Ability to work independently and to adapt to a fast changing environment.
• Proficiency in Microsoft Office including Excel, and Word.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Having telco mobility experience is a plus.
Schedule: Night Shift (US Hours)
Setup: Remote / WFH
Competitive compensation and benefits package including HMO Day 1 + FREE dependent coverage, allowances, attendance bonus, paid time offs. Company-provided work setup (laptop, monitor, accessories). Training, career growth, and global exposure. A collaborative and supportive team culture.