Job Title: CSR Billing Representative
About the Client: Our client is a U.S.-based payment technology company that helps healthcare providers offer flexible payment solutions to their customers. Its platform supports billing, payment plans, account management, and payment follow-up.
Overview: We're looking for a CSR Billing Representative to assist customers with billing, payments, and account concerns. This role involves handling high-volume customer interactions, following up on overdue accounts, assisting with payment arrangements, and maintaining accurate account records. The ideal candidate has strong B2C collections experience and is comfortable working in a fast-paced environment.
Responsibilities:
Receive payments and post amounts paid to customer accounts.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Record information about the financial status of customers and status of collection efforts.
Advise customers of necessary actions and strategies for debt repayment.
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Sort and file correspondence, and perform miscellaneous clerical duties such as answering
correspondence and writing reports.
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Arrange for debt repayment or establish repayment schedules, based on customers' financial
situations.
Qualifications:
3 years of B2C collections experience in a BPO environment.
Can handle high volume of calls
Strong communication, problem solving and analytical skills required
Ability to work independently and to adapt to a fast changing environment.
Proficiency in Microsoft Office including Excel, and Word.
Must have attention to detail with an eye for accuracy.
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Creative, self-disciplined and capable of identifying and completing critical tasks independently
and with a sense of urgency.
Having telco mobility experience is a plus.
Schedule: Night Shift (US Hours)
Setup: Remote / WFH
Why Join STAFFVIRTUAL?
- Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
Allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at !
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