CRM Product Owner

Description Key Responsibilities • Lead end-to-end CRM projects, including system enhancements, integrations, and process improvements • Partner with stakeholders across sales, marketing, customer service, and operations to gather requirements and translate them into scalable Salesforce solutions • Manage project scope, timelines, budget, risk, and resource allocation using formal project management methodologies (i.e., Agile/SCRUM, Kanban, Waterfall, or hybrid) • Oversee Salesforce customization, configuration, and integration with ERP and other enterprise systems commonly used in manufacturing environments • Drive adoption and user engagement through training, documentation, and change management strategies. • Manage a backlog to ensure refinement, traceability and readiness for development. • Partner with training teams to design change enablement plans, documentation, and communications that ensure smooth user adoption. • Ensure data integrity, governance, and compliance with industry regulations (e.g., chemical safety and distribution standards where applicable) • Monitor performance metrics and KPIs to continuously improve CRM system effectiveness and business outcomes • Act as the primary liaison between business stakeholders, IT teams, and external vendors or Salesforce implementation partners • Support sales operations, account management processes, and customer lifecycle management initiatives through training, troubleshooting, assistance, and regular interactions. • Stay current on Salesforce platform updates and recommend enhancements aligned with business strategy Requirements Experience & Skills • 3-5 years of direct project management experience managing product backlogs or business analysis specifically within a complex CRM ecosystem • Proven experience working in B2B environments, preferably within manufacturing, chemical, or industrial sectors • Mastery of Agile/Scrum or Kanban delivery methodologies and project tracking tooling • Strong understanding and application experience of Salesforce products (i.e., Sales Cloud; Service Cloud, Experience Cloud, Agentforce, Einstein, CPQ is a plus) • High level understanding of the sales process experience • Experience integrating Salesforce with ERP systems (i.e., SAP, Oracle, or similar) • Demonstrated ability to manage cross-functional teams and complex, multi-phase projects • Familiarity with chemical manufacturing processes, including order management, product traceability, (preferred) • Strong communication, stakeholder management, and leadership skills • Excellent problem-solving, analytical, and organizational capabilities • Experience with project management tools (i.e., MS Project, Smartsheet) • Understanding of supply chain, logistics, and distribution models specific to chemicals • Experience in generative AI for sales & customer operations is a plus • Experience supporting technical sales teams and complex product configurations Education / Certification Requirements • Bachelor's degree in: • * Business Administration • Marketing & Sales • Or a closely related discipline • Master's degree (MBA or related field) is a plus but not required • CSPO or PMI-ACP preferred, not required Apply To This Job