CRM Executive

CRM Executive Remote | Premium CRM Consultancy for High-Growth DTC Brands | $2400 - $3900 USD per Month About Apostle Apostle is a premium CRM consultancy and growth partner to some of the most recognisable high-growth DTC brands. We became a Platinum partner after only one year of operations, and we have ambitious plans for what comes next. What sets us apart is simple: senior talent at every touchpoint and a relentless focus on commercial impact. We're growing rapidly and intentionally, building a team of A-players who want to do the best work of their careers. We operate on a pod model: a small team built around each client book, with dedicated design support from day one. As your book grows, your pod grows with it. Our delivery team is talented, driven, fun and energised. As we scale, we're committed to keeping people happy, learning and growing. We're not obsessed with structure or management authority; we work as one team. AI fluency is a hard requirement for this role, not a nice-to-have. CRM agencies need to deliver more as AI rises, so we use AI with a human touch in everything we do, and you'll be expected to use tools like Klaviyo Composer and Claude every day to move faster without lowering quality. The Role We're hiring a CRM Executive to own a portfolio of DTC brands end to end. You'll start with 2–3 brands and grow to 5 as you settle in, becoming the client's strategic lead and the owner of everything your pod delivers. You're accountable for the email and CRM results of every brand in your book, from strategy through to the scheduled send. This is a client-facing role. You'll run calls, present results and be the senior point of contact your clients trust, while working hands-on in Klaviyo every day. Strategy & Commercial Impact Build retention, lifecycle and campaign strategy across Klaviyo and connected apps (loyalty, subscription, SMS) Own revenue and engagement targets for every account in your book Grow accounts through upsells, new scope and retainer increases Client Leadership Run internal and client calls, report results and present recommendations Be the senior point of contact clients trust, listening to their needs and making the best call for their business Production & Quality Create content calendars, schedule sends and keep all content on track Write briefs and copy for your designer Set up and implement flows in Klaviyo Own technical QA so nothing goes live with mistakes Troubleshoot across email, SMS and external apps Use AI tools to speed up copy, builds, QA and reporting without sacrificing accuracy How You'll Be Measured: We're transparent about what good looks like. Your performance will be reviewed against: Ownership: fully owning your client base Delivery: running content end to end, from brief to scheduled send Accuracy: owning QA, with nothing going out with mistakes Commercial impact: your clients growing in revenue and lifetime with us Communication: clear, excellent communication with your team and clients Longevity: making Apostle your long-term home and growing with us Where This Role Leads: This is a genuine first step on a clear path: Strategic Account Executive → Strategic Account Manager → Director. There are clear salary steps at each stage, and progression is tied to the size of the book you manage. We advertise this role as CRM Executive because it's the clearest name for the work. Internally it's our Strategic Account Executive role, the first step on that path. A Day in the Life: Expect a mix of planning and scheduling across your content calendars, writing copy and briefs for your designer, building and QA-ing flows in Klaviyo, and digging into performance to see what's driving revenue (and what isn't). As you settle in, you'll lead more of your client calls and bring them recommendations on where to grow next. What You'll Bring: Must-haves 2+ years of hands-on Klaviyo experience, including building flows and campaigns yourself Experience managing multiple accounts end to end, agency-side or in-house Technical experience with CRM apps, including loyalty and subscription tools Daily use of AI tools in your workflow, with real examples of how they improve your output Strong written copy and a sharp eye for detail Confident communication with clients and teammates SMS experience, inside Klaviyo or a dedicated SMS platform Experience with Shopify and DTC ecommerce brands Hands-on experience with Klaviyo Composer or Claude in your CRM work Skills and approach: Detail-obsessed: you check your work before anyone else has to Commercially minded: you think in revenue, not just opens and clicks Willing to learn and develop, and to add to our team culture A genuine team player Location: This role is fully remote, with daily overlap with UK working hours so you can work alongside your pod and clients. Our Values: Our values come first. They're the basis of our hiring manager interview, alongside skills and experience: AI with a human touch: we use AI in everything we do, with human judgement on every output One team, not a hierarchy: we're not obsessed with structure or authority; we work as one How we work: respect, loyalty, responsibility and responsiveness within agreed hours Client and team first: we listen to each other's and our clients' needs, then make the best call Salary & Benefits $2400 - $3900 per month , depending on experience, plus a quarterly bonus Fully remote working Dedicated design support from day one Clear progression to Strategic Account Manager and Director, with salary steps tied to your book Our Interview Process Three stages Intro call (30 minutes) with our recruitment team Stage 1: Values interview (45 minutes) with the hiring manager, assessed against our values Stage 2: Task and Q&A (60 minutes), a practical CRM task you'll present and talk us through Apostle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone we work with.