Title: CRM Architect/ Microsoft Dynamics 365 Expert
Location: 100% Remote (PST Hours)
Duration: Full-Time
Open for USC and GC only.
Healthcare Background is mandatory.
Job Summary:
We are looking for a Senior CRM Architect with strong Microsoft Dynamics 365 and Power Platform experience to support a Healthcare Payer or Provider client.
The ideal candidate should be a proactive, innovative architect who can independently identify gaps, suggest new solutions, drive automation/AI initiatives, and continuously improve the CRM environment—not simply execute assigned requirements.
Key Responsibilities:
Lead end-to-end Dynamics 365 CRM/CE and Power Platform architecture.
Identify CRM/process gaps and proactively recommend modernization and automation opportunities.
Design solutions using D365 CE/Customer Service, Power Apps, Power Automate, Dataverse and Azure.
Identify opportunities for AI, Copilot and intelligent automation.
Partner with business and technology leaders to define CRM roadmap and future-state architecture.
Ensure scalable, secure and HIPAA-aligned solutions.
Lead architecture/design discussions and mentor technical teams.
Act as a trusted advisor and continuously bring new ideas and initiatives to the client.
Must Have:
IT / Solution Architecture experience.
Microsoft Dynamics 365 / CRM.
Strong D365 CE / Customer Service + Power Platform + Dataverse.
Healthcare Payer or Provider experience.
Enterprise integration/API and Azure experience.
Strong stakeholder and executive communication skills.
Demonstrated history of proactively driving initiatives, automation, modernization or transformation
Experience with AI, Copilot
Experience with Azure Data Factory.