Job Description:
• Respond to NRS crisis contacts across various hotlines.
• Remain active during shifts, taking multiple chats.
• Complete trauma-informed data collection.
• Ensure youth receive and understand resources provided.
• Complete warm handoffs with resource providers.
• Provide safe and supportive referrals.
• Maintain documentation of all crisis communications.
• Report child abuse and neglect as required by law.
• Participate in supervisions and other training-related functions.
• Engage in ongoing training and quality improvement efforts.
Requirements:
• Knowledge and experience working in a social services environment, preferably with crisis intervention.
• Self-starter and detail-oriented.
• Excellent written and verbal communication skills.
• Strong interpersonal skills for communicating with diverse teams.
• Creative problem-solving skills.
• Ability to prioritize and manage projects.
• Proven organizational and multi-tasking skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with data entry processes.
• Commitment to the mission and operating goals of NRS.
• Bilingual Spanish speaking preferred but not required.
Benefits:
• Trauma-informed, solution-focused crisis intervention training.
• Participation in all-staff and team meetings.
• Ongoing training and continuing education opportunities.