Job Summary
The Crisis Line Advocate provides over the phone advocacy, shelter navigation, and resources and referrals to those fleeing violence through the Northeast Iowa (Region 3).
Key Roles & Responsibilities
Victim Advocacy | Crisis Counseling | Information & Referral | Assessment of Service Needs | Data & Documentation
What You Will Do:
- Identify and pursue safe alternatives to hotel stays whenever possible.
- Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
- Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence.
- Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House.
- Comply with data tracking and documentation requirements.
- Works remote and provides virtual support.
How You Will Succeed:
- People First - When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.
- Discover & Do - When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.
- Equity and Inclusion - When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.
- Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.
- Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
- Believe in our 10-year vision: Everyone has a home.
- Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.
- Understand the 6 components of the Entrepreneurial Operating System (EOS).
Job Qualification and Competencies:
- Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
- Ensure confidentiality is in place for all people FOF serves.
- High School Graduate with a minimum of two years work experience.
- Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
- Ability to pass state, federal, and child abuse background checks.