At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Keystone Health Crisis is seeking a part-time (20 hours weekly) Crisis Intervention Specialist I to join our team. The Crisis Intervention Specialist I is responsible for answering the 988 Suicide & Crisis Lifeline and providing telephone-based support to individuals experiencing emotional or behavioral health crises. This position assesses caller needs, offers crisis intervention and de-escalation support, and connects individuals with appropriate community resources and referrals as needed.
Responsibilities
- Answer the 988 Suicide & Crisis Lifeline and provide telephone-based crisis support
- Assess caller needs and determine appropriate interventions
- Offer crisis intervention and de-escalation strategies
- Connect individuals with community resources and referrals as needed
- Maintain accurate documentation of interactions and outcomes
Education and/or Experience
- Bachelor’s degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or a related field OR
- Be a registered nurse OR
- Have a high school diploma or equivalency and 12 semester credit hours in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or related field OR
- Have a high school diploma or equivalency and 3 years of mental health direct care experience in public or private human services with employment as a mental health staff person prior to 1/1/92 OR
- Be a consumer or a family member who has 1 year of experience as an advocate or leader in a consumer or family group and has a high school diploma or GED OR
- Staff persons employed by a provider who have 5 years’ experience as a supervisor of mental health services in a mental health agency prior to 1/1/92 will be exempt from this section
Licenses and Certifications
- Current CPR Certification
About Keystone Health
- Join a dedicated team committed to supporting the mental health and well-being of our community through timely, compassionate crisis response services
- Keystone Health is an Equal Opportunity Employer