Job Description: Full-Time, 3rd Shift, 32 hours weekly
ESSENTIAL JOB FUNCTIONS
- Provides crisis and suicide intervention counseling over the telephone to callers needing emergency/crisis assistance, identifies and suggests appropriate organizations and service providers to meet callers' needs, and monitors status of callers' situations through case follow-up.
- Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
- Reviews daily log-sheets and client records to ensure accurate information recording and maintenance.
- Supervises and monitors the work of a staff of telephone counselors and volunteers to ensure they are providing accurate, quality crisis assistance, including accurate documentation.
- Provides crisis intervention and suicide prevention training and consultation to other crisis intervention counselors and volunteers, other service providers, and community groups as requested.
- Attends and participates in staff and team meetings, providing information relating to the procedures of the crisis intervention counselors and the service they provide.
- As assigned, provides crisis intervention to community groups traumatized by suicide.
EDUCATION
- Bachelor's degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field of study; or,
- High School diploma or GED with completion of AAS/Life Line 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer time with Seven Counties Services after completion of training.
EXPERIENCE
- Minimum of six months experience in social services.
- Good communication and interpersonal skills.
- Knowledge of available community resources.
- Ability to make sound decisions and judgments in stressful or unusual situations.
- Good supervisory skills and the ability to work in a team environment.
PHYSICAL DEMANDS
- Position has no unusual physical demands.
- May involve modestly unpleasant situations such as offensive language from callers.
Time Type: Full time