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Leadership through the credit function. This role will need to collaborate and negotiate with leaders at all levels and gain their trust through consistent delivery of results at an optimal level of quality. They will need to be a subject matter expert and work with others to meet our credit deliverables and service standards. This includes administering and implementing credit policy, procedures and best practices governing the credit activities. The individual will also oversee credit risk investigations, approve credit terms, and limit extensions while managing complex larger accounts.This role can sit anyone in the US and will be working EST hours.
ESSENTIAL RESPONSIBILITIES
Work Stream Responsibilities – 40%
Responsible for an Accounts Receivable portfolio of 5000 customers and $50MM in annual revenue.
Primary Credit liaison to the Area President and his/her team including the solicitation of feedback and fielding any escalations or questions.
Collaborate and maintain strategic partnerships with an offshore management partner, ensuring seamless coordination and communication. This would also include process reviews, address inquiries, and offer guidance and direction as necessary.
Participate in monthly performance review meetings and conduct formal performance appraisal(s).
Ensure established training protocols are delivered for cross training support work and standardized processes for absorbing new work into the shared services model.
Coach credit leadership team member(s) ensuring they are set up for success in all aspects of their role including their development for future roles. Establish expectations both quantitative and qualitative, review on an on-going basis.
Meet with new Territory Managers to discuss credit expectations.
Attend District and/or General Sales meetings to build trust and a collaborative network while interacting with sales.
Build and foster a collaborative network within Credit Leadership, offshore management partner, sales and sales leadership and the Area/Markets with the purpose of strengthening alignment, sharing best practices, driving effective communication and culminating in the right results.
Handles escalations as per matrix and best practices.
Manage all facets of collection.
Approve credit applications based on credit policy approval limits and matrix.
Meet with credit leadership and Area teams to discuss credit expectations.
People Leadership – 30%
Coach underperforming associate(s), implement a Process Improvement Plan (PIP) as needed to improve performance.
Oversee Supervisor function and onboarding.
Develop top talent while embracing our core values.
Provide coaching, best practice sharing, and identify developmental needs on an individual basis.
Ensure expectations both quantitative and qualitative are set and reviewed on an on-going basis.
Participate in regular performance review discussions.
Foster an environment of accountability and celebrate successes. Ensure associates are set up for success in all aspects of their role including their development for future roles.
Ability to work with an offshore management team with varying skill levels from people managers to entry level individual contributors.
Ensure established training protocols are delivered for cross training support work and standardized processes for absorbing new work into the shared services model.
Continuous Improvement/Project Delivery – 15%
Standardize Credit processes utilizing automated tools where appropriate as well as fully understands and leverages this functionality to improve workflow efficiency and quality measures. Think strategically about new initiatives, participate in researching new technology selections.
Deliver functional projects as assigned, focused on technology and processes relevant to our established strategic roadmap. Continuously seek opportunities for synergy, improvement, simplification and automation of existing processes, technology, reporting, etc.
Conduct regular role effectiveness reviews across the function, seeking feedback from key stakeholders for continued improvement. Manage survey process for both internal and external customers to ensure satisfaction.
Focus on process improvement through technology; think strategically about new initiatives, participate in researching new technology selections.
Ensure best practices are identified for both process and technology through benchmarking across the team. Identify opportunities for improvement of existing functionality.
Research and analyze data to draw conclusions, identify trends and uncover potential issues. Use this knowledge to develop and bring forward recommendations.
Lead frontline management to be aligned with best-in-class methodologies such as quality performance, training initiatives and associate scheduling leveraged by driving operational efficiencies to improve workstream activity.
Strategic Planning – 10%
Build and foster a collaborative network with the purpose of strengthening alignment, sharing best practices, and driving communication.
Provide thought leadership to internal customers and connect externally in the assigned region to hear the voice of the customer.
Build, track and share standard KPIs.
Participate in annual budgeting process while consistently driving for financial fitness as the cornerstone of effectively delivering the shared services model.
Define talent strategy inclusive hiring/recruiting, performance management and succession planning aimed at securing and retaining the best talent for all roles in support of the future vision.
Collaborate to build future vision for the function driven by stakeholder feedback, developing roadmaps for future technology and benchmarking in support of the vision. Ability to create and sell a business case inclusive of budgeting, required resources, and ROI.
Personal Development – 5%
Update to Personal Individual Development Plan (IDP) and prepare for check-ins with your leader.
Engage in formal US Foods performance management process.
Strive to learn and benchmark against industry trends as well as be engaged in industry peer groups.
Pursue other personal learning and development initiatives.
SUPERVISION:
Responsible for leading a team of up to 18 associates – 1-3 direct reports and 15 Managed Services associates.
RELATIONSHIPS
Internal & External partners.
WORK ENVIRONMENT
Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.
MINIMUM QUALIFICATIONS
4 years’ experience supervising, and leading onsite and remote associates (individual contributors and people managers) required.
5 years’ experience working in Finance or Credit/Collections is required.
5 years’ experience in using a variety of web based and mainframe systems to perform job activities is required.
Experience facilitating presentations to internal and external stakeholders, i.e., sellers/customers.
Experience developing, tracking, and utilizing KPIs to identify process improvements.
Food service or similar distribution experience is desired.
Intermediate MS Office skills required with highly proficient Excel skills (ability to create pivot tables, VLOOKUP required).
Proficiency in using a variety of web based and mainframe systems to perform job activities (Data Warehouse databases, SharePoint & Salesforce preferred).
Strong verbal/written communication and interpersonal skills; ability to effectively communicate under pressure.
Strong negotiation and persuasion techniques; critical thinking skills to manage complex problem-resolution abilities with ability to influence others during negotiations; ability to analyze data and situations to draw appropriate conclusions.
Ability to manage all facets of credit function for multiple Areas
Ability to build and foster collaborative networks with the purpose of strengthening alignment and sharing best practices.
Must possess strong emotional intelligence to build relationships with all levels of the organization.
Ability to provide thoughtful leadership to internal customers and connect externally in the assigned Area to hear the voice of the customer.
Ability to travel up to 10%
EDUCATION
High School Diploma or GED required; Bachelor’s degree preferred
CERTIFICATIONS/TRAINING
Credit Business Associate (CBA) Certification is desired.
This role will also receive annual incentive plan bonus.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here:
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$80,000 - $130,000***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
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