Job Summary
The Credentialing Specialist is responsible for managing Clinician files from initial submission through assignment, ensuring all baseline and facility compliance requirements are met. Specific duties and responsibilities may vary based on the business line supported (Agency — Nursing & Allied, MSP, HCS, and Locums) and will be assigned accordingly.
You’ll be working with
This position works closely with Credentialing team, Client Services, Recruitment, Clients, and Clinicians depending on the business line they are supporting.
What you’ll be doing
- Assist and prepare current and pending Clinicians in obtaining credentials such as certifications, health documents, background screening, licensure, specialty testing, and facility-specific forms, etc in adherence to defined baseline requirements for the business line supported
- Baseline requirements must be fulfilled for Clinician to start and stay on assignment
- Maintain clear communication regarding “assignment at risk” items as they impact targeted start dates
- Verify requirements are accurate and send any updates to the Hospital Database Coordinator as needed or in assigned VMS
- Send clearance notice and proof of completed compliance checklist to facility per timeline requirements
- Obtain and distribute reporting instructions and orientation information for Clinicians as assigned
- Ensure Fast Start policy and 48-hour policy is met regarding timeliness of response to requests and communication with all parties
- Achieve required monthly audit score and other performance requirements established by leadership
- Serve as mentor to trainees; advise on best practices and day-to-day questions related to assignments and pending Clinicians
- Encouraged to participate in 1+ cross-training sessions per year (HCS, Locums, MSP, or agency) to support our shared services model
- May be required to float to various business lines depending on business needs
Uphold our Core Values
- Own Your Relationships – Be someone others can count on. Strengthen connections through reliability, trust, and communication.
- Obsess Over the Experience – Create experiences that make people feel valued — every conversation, every interaction, every time.
- Own the Outcome – We hold ourselves accountable for outcomes — not just effort. Through focus, follow-through, and a commitment to improvement, we achieve results that advance our mission.
- Act with Integrity and Respect – We do what’s right—for our clients, clinicians, and each other. We treat everyone with honesty, empathy, and respect, no matter the circumstance.
What we’re looking for
- High school diploma or equivalent
- 1+ years of related experience and/or training
- Proficient in MS Word, Excel, and Outlook
- Ability to learn new systems quickly
- Excellent attention to detail
- Ability to effectively work in a fast-paced and complex environment, maintaining a sense of urgency
- Ability to take direction and work independently in accordance with established policies, procedures, and guidelines
- Excellent customer service skills
- Excellent verbal and written communication skills, and high level of comfort communicating with employees across functional areas
- Knowledge of medical terminology and familiarity with occupational health
- Ability to work with others to quickly resolve or escalate problems
Will accept any suitable combination of education, training, and experience
Comp & Benefits
~$20.20 per hour
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