Job Description:
• As a Credentialed Veterinary Technician at APC, you'll serve as a trusted resource for pet owners and veterinary professionals, gathering case information, assessing toxic exposures, providing guidance through established protocols, and collaborating with veterinarians and toxicologists to support positive outcomes.
• You'll manage medical cases initiated by telephone, email, and other electronic means, from practicing veterinarians, animal owners and others.
• Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APC protocols.
• Document exposures and risks, and relay detailed treatment recommendations per protocols and verbal instructions.
• Complete follow up phone calls to pet owners and veterinary clinics as needed to obtain additional information regarding outcomes on specific cases.
• Actively participate in on-site, off-site, or virtual training, including attendance at monthly support staff rounds.
Requirements:
• This is a regional remote position. Candidates must be U.S. based and reside within a 350 mile radius of the ASPCA Office in Champaign, IL for the duration of employment.
• Veterinary Technician credentials (required) in the state of residence, i.e., CVT, LVT, RVT.
• Must obtain CVT credentials in Illinois within one year of hire.
• Ability to handle emergency and/or challenging situations in a compassionate and consistent manner.
• Ability to apply sound reasoning and decision-making.
• Ability to communicate effectively with concerned, emotional, and worried callers.
• Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions.
• Ability to establish and maintain effective and collaborative working relationships with supervisors, co-workers, and the public.
• Must be detail-oriented.
• Must display excellent internal and external customer service skills.
• Must have strong interest in toxicology.
• Must interact effectively with others with others and exercise good judgement when dealing with people in sensitive situations.
• Must possess excellent interpersonal, written, and verbal communications skills.
Benefits:
• Affordable health coverage , including medical, employer-paid dental, and optional vision coverage.
• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
• Tuition assistance may be available to help employee achieve a Bachelor’s degree in Veterinary Technology or a Master’s in Toxicology.
• Employment at APC is considered qualifying toxicology work experience for the American Board of Toxicology. Qualified team members may be eligible to sit for board certification after 10 years of work supervised by a toxicologist.
• The ASPCA is a qualifying employer for the Public Student Loan Forgiveness program.