TITLE Creative Project Manager
DEPARTMENT Project Management
DIVISION NPD LATAM
LOCATION LATAM
ABOUT OUR COMPANY
NP Digital (NPD) is a global award-winning performance marketing agency. AdAge named us Performance Marketing Agency of Year, Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and both Inc. and AdAge listed us on their Best Places to Work lists.
NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.
NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.
ABOUT THE OPPORTUNITY
We are seeking a Project Manager who will be mostly dedicated to our Creative Team—owning the end-to-end delivery of creative work and acting as the operational and communication hub between clients, account teams, and creative specialists.
This PM is a client-facing partner who can take creative briefs, translate business needs into clear creative direction, and communicate with creatives in a creative language that supports concepting, production, iteration, and quality. The role is central to ensuring creative work is scoped correctly, staffed appropriately, delivered on time, and meets the quality bar expected of NP Digital.
To be considered, candidates must reside and be eligible to work in Latin America and are required to be able to casually communicate in English.
Candidates located in Argentina, Chile, Uruguay, Peru, and Central America will be prioritized.
ABOUT THE RESPONSIBILITIES
Creative Intake & Briefing
- Lead intake for creative requests (ads, landing pages, social content, content assets, design systems, video/motion, etc.), capturing requirements and ensuring full understanding of deliverables.
- Run client and internal kickoff/briefing sessions; convert client input into actionable creative briefs (objective, audience, messaging, formats, specs, brand guardrails, examples, success criteria, review process).
- Ask the right questions to uncover what clients mean, not just what they say, and turn that into clarity for the team.
Workflow & Delivery Management
- Own creative schedules from concept → draft → revisions → QA → final delivery, ensuring deadlines and dependencies are visible and managed.
- Manage project scope, risk, schedule, and quality for creative deliverables; proactively identify obstacles and risks and drive solutions.
- Coordinate cross-functional stakeholders (creative, paid media, SEO, content strategy, analytics, account teams, and clients) to deliver best-in-class work.
- Maintain a clear creative production cadence: assignment, WIP reviews, internal approvals, client reviews, version control, and final handoff.
Resourcing, Prioritization & Traffic Management
- Manage project assignments to prioritize and schedule work across designers, copywriters, editors, and other creative roles.
- Forecast bandwidth, flag resourcing constraints early, and propose tradeoffs (timeline, scope, phased delivery) to protect quality and avoid burnout.
Client Communication & Stakeholder Leadership
- Participate in—and when needed, lead—client calls and correspondence related to creative delivery, timelines, feedback cycles, and requirements.
- Set expectations on what “good” feedback looks like and guide clients toward actionable, consolidated feedback that improves creative outcomes.
- Provide regular status updates to stakeholders and ensure alignment on next steps and approvals.
Documentation, Process Improvement & Quality
- Document meeting outcomes, key decisions, action items, and approvals to keep teams aligned and reduce rework.
- Build and improve scalable creative processes (brief templates, checklists, review/approval workflows, retrospectives, lessons learned).
- Document lessons learned and contributed to continuous improvement across internal and external processes.
Operations Partnership & Process Excellence
- Partner closely with the Operations team to ensure creative workflows align with agency-wide standards, resource planning systems, and operational frameworks.
- Collaborate with Operations on capacity planning, workload forecasting, and utilization tracking to ensure sustainable creative team bandwidth.
- Support the implementation of operational improvements (new tools, workflow automation, resource management platforms, reporting dashboards) within the creative team context.
- Serve as the creative team's liaison for operational initiatives—gathering feedback, identifying friction points, and championing solutions that improve efficiency without compromising creative quality.
- Contribute to cross-departmental process standardization efforts, ensuring creative delivery processes integrate seamlessly with broader agency operations.
- Participate in operational reviews and retrospectives to identify systemic blockers and collaborate on scalable solutions.
- Track and report key creative delivery metrics (cycle time, revision rounds, on-time delivery rate, resource utilization) to support data-driven operational decisions.
ABOUT YOU
- Bachelor’s degree in Business, Marketing, Communications, Design-related field—or equivalent experience.
- 5+ years of project management experience in a digital marketing agency setting leading cross-functional teams on integrated programs (with significant creative delivery).
- Strong command of project management methodologies and process groups; PMP preferred.
- Proven ability to speak with clients about deliverables and requirements—confident, clear, and solutions-driven.
- Exceptional organization and communication skills; ability to prioritize, execute, and manage multiple fast-moving projects simultaneously.
- Diplomacy and negotiation skills—knowing when and how to escalate, and how to hold teams accountable while maintaining trust.
- Working knowledge of digital marketing (SEO, paid media, content, analytics) and how creative supports performance outcomes.
- Experience collaborating with Operations teams to implement process improvements, adopt new systems, or align project execution with organizational standards.
BONUS POINTS
- Comfort collaborating with designers/copywriters and managing creative ambiguity (concept exploration, iteration, taste-level feedback).
- Familiarity with creative production realities (file handoffs, specs, ad formats, versioning, QA, stakeholder review patterns).
- Ability to translate between “client language” and “creative language” so both sides feel heard, and the work moves forward.
ABOUT YOUR GROWTH
As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together.
ABOUT OUR BENEFITS
We offer a comprehensive and flexible benefits package to all regular, full-time employees.
ABOUT THE COMPENSATION
USD $2,000.00 - $2,500.00 per month; depending on experience and skills (paid in local currency)
ABOUT OUR CULTURE
We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:
Think Big
“Think Big” challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what’s expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.
Own It
“Own It” plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. “Own It” highlights the ability to make the work yours and deliver creative results.
Have Fun
“Have Fun” means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.
ABOUT OUR PRACTICES
NP Digital takes a human-centric approach to hiring. AI tools may assist with administrative or creative tasks, but all evaluations and decisions are made by our awesome people.
NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture! Our goal is to positively impact change through our actions, and we’re committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.
Bachelor’s degree or equivalent experience; 5+ years managing cross-functional digital marketing agency projects, creative delivery, clients, project methodologies, and process improvements. PMP preferred.
Key Responsibilities
- managing projects
- coordinating stakeholders
- improving processes
Job Details
- Category: Project and Program Management
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Latin America
- Salary: USD 24,000 – 30,000 / year
- Languages: English
Benefits
- Tuition reimbursement
About NP Digital
A global performance marketing agency delivering data-driven digital marketing plans and growth-focused experiences. — Industry: Marketing