Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.
AreyouanexperiencedCreatiospecialistlookingforanopportunitytoshapehowabusinessusesitsCRMandcustomerservicetechnology?We'relookingforaCreatioSMEtojoinourdigitaltransformationteamandplayakeyroleinoptimisingandevolvingourCreatioplatformwithinabusycontactcentreenvironment.
WorkingcloselywithinternalstakeholdersandBusinessAnalysts,you'llactasthego-toexpertforCreatio,helpingtodeliverpractical,efficientsolutionsthatmaximisetheplatform'scapabilitieswhileminimisingunnecessarycustomdevelopment.
What you'll be doing
Providing expert guidance on how best to utilise Creatio's out-of-the-box functionality.
Working with stakeholders to understand business requirements and translate them into effective platform solutions
Supporting the ongoing optimisation of contact centre processes, customer journeys, and agent workflows
Configuring and enhancing workflows, automation, dashboards, and other platform features
Contributing to digital transformation and AI-driven initiatives that improve customer experience and operational efficiency
Advising on integrations between Creatio and other business systems
Supporting users across the business, troubleshooting issues and driving platform adoption
Creating functional documentation and sharing knowledge with colleagues and stakeholders
What we're looking for
Proven hands-on experience working with Creatio CRM, ideally version 8.3 or above
Strong understanding of CRM, business process automation, and workflow optimisation
Experience supporting or enhancing Creatio within a contact centre or customer service environment
The ability to translate business needs into practical system solutions
Strong communication and stakeholder management skills
Experience working within Agile delivery environments
Desirable Experience
Knowledge of the latest Creatio 10.x capabilities and features
Experience implementing AI-enabled functionality within CRM platforms
Exposure to self-service solutions, customer engagement technologies, or demand management initiatives
Understanding of system integrations and connected platform ecosystems.
Why join us?
This is an exciting opportunity to influence the future direction of a key business platform, working alongside a collaborative team focused on digital transformation and continuous improvement. You'll have the chance to make a real impact by improving customer experiences, streamlining processes, and helping the business get the very best from its investment in Creatio.
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
Competitive salary of up to £60,000k per annum
Remote working with occasional travel to National offices
Life assurance
25 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values
Committed to Diversity & Inclusion
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.
Reasonable Adjustments
As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them.
Pre Employment Checks
Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.
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