This employee performs virtual equipment education and coaching in a timely and
professional manner.
Generally responsible for the education and coaching of customers who have
received CPAP and Bilevel devices
provide technical assistance with equipment
JOB FUNCTIONS
Participates in the training of all RTs/SETs
Provides coaching/clinical outreach to patients via dialer as assigned
Identifies escalations of care and makes recommendations as needed
Ensures quality service by following and adhering to departmental and company
policies, procedures, and standards
Assists customers through coaching of company's products by adequately
assessing customer compliance, thoroughly explaining product benefits, and
assisting with escalating communication to clinical staff as necessary
Ensures continuity of care by ensuring open communication with internal and
external team members
Provides customer follow up as required
Reviews clinical testing/results to ensure appropriate standard of care of
PAP device
Qualifications
Education
High School Diploma or General Education Degree (GED), required
Education
Graduate of an AMA approved respiratory program, required
Work Experience
Minimum of one year experience in DME, required
Familiar with equipment and services provided in the home healthcare setting
or other experience in patient care
Knowledge, Skills, and Abilities
Must have excellent customer service and human relations to interface with
patients, doctors, and other referral sources
Must be computer literate
Work well individually and as team member
Must function in fast-paced environment
Licenses and Certifications
Must remain certified, registered, or licensed by the applicable state
and/or national board governing clinical practice or as otherwise permitted
by law
In all states, CRTs and RRTs are qualified for this position
Will be required to obtain additional state licensing for states assigned