Course Operations Specialist
Position Type: Full-Time
Location: Remote, US-Based
Reports To: CFO
About Us
Catalyst Education is transforming how college courses are taught—bringing high-quality digital learning tools to universities across the country. As demand grows, we’re expanding our financial operations and hiring our first Course Operations Specialist to help scale course setups and access code delivery.
If you’re someone who thrives in a fast-paced environment, loves owning processes or creating workflows, and wants to work across teams and vendors, you’ll fit right in.
Role Summary
The Course Operations Specialist owns the operational workflows that keep our course setup, access code distribution, and reseller coordination accurate and on time. This role ensures Salesforce course opportunities are set up correctly, partner-facing information is synchronized, and external bookstore and reseller partners receive the right access and instructions. You will work cross-functionally with Finance, Sales, Customer Success, and external partners to reduce friction, improve accuracy, and support smooth course fulfillment across terms.
Key Responsibilities
- Data & Account Integrity: Own day-to-day course setup in Salesforce, ensuring client profiles are accurate across complex, multi-tiered purchase and pricing structures.
- Vendor & Partner Management: Act as the point of contact for university bookstores and third-party resellers, managing workflows and resolving fulfillment inquiries.
- Digital Inventory & Fulfillment: Set up and maintain access across multiple third-party reseller sites to ensure inventory availability and accurate distribution.
- Change Management: Coordinate inventory and product changes when pricing or product updates occur, ensuring external partners transition to active codes and retiring obsolete assets. Anticipate and proactively communicate the changes to external partners ahead of seasonal semesters to prevent order friction.
- Process Optimization: Partner with internal stakeholders to maintain clear workflows, deadlines, and handoffs between Salesforce course setup and external fulfillment. Document and improve operational workflows to reduce manual errors as we scale, and support repeatable execution.
Required:
- 3+ years of experience in Operations, Sales Operations, Fulfillment or similarly detail-oriented process work.
- Strong attention to detail and comfort working in multi-step operational processes.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Strong problem solving capabilities.
Desired:
- Experience in EdTech, SaaS, or Higher Education operations is preferred.
- Exposure to course operations, reseller fulfillment, access code management, or billing workflows.
- 2+ years of hands-on CRM experience.
- Familiarity with seasonal product cycles and partner-facing operational processes.
- Experience supporting cross-functional work between departments.
- Experience working directly with university bookstores or institutional programs (such as Inclusive or Equitable Access) is a major plus.
Compensation & Benefits
- Base Salary: $80,000 – $85,000 (DOE).
- Benefits: Health, dental, vision, 401(k) with match, and a home office stipend.
- Flexibility: Hybrid work schedule and flexible PTO.
- And more!
Why You’ll Love Working Here
You won’t be a cog in a massive operations department. You’ll be part of a small, passionate team building operational efficiency for a rapidly scaling EdTech company. Your work will matter from day one—and you’ll have room to grow as we grow.
If you want ownership, impact, and a meaningful role that shapes the future of learning, we’d love to meet you.
Important Note: In compliance with federal law, all persons hired will be required to undergo a background check, verify identity and eligibility to work in the United States by completing the required employment eligibility verification form upon hire.
This description is for reference only. It is not meant to provide an exhaustive description of the duties that may be required of an employee in this position. It does not create a contract between the Company and any employee.
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