At Amex GBT, we believe in the power of travel as a force for positive change and we want you on our team! Join us to make a significant impact in the travel industry while working in a supportive and inclusive environment.Embark on your journey with Amex GBT!Flexible Shifts Available Monday to FridayAs a Corporate Travel Advisor, you will be part of our dynamic remote team, delivering exceptional service to our corporate clients.We pride ourselves on fostering a welcoming culture, innovation in travel technology, and numerous career progression opportunities; most of our leadership in Traveler Care began their journey as a Corporate Travel Advisor.We're eager for you to feel our values”People, Passion, and Progress”in action and are excited for you to apply!Your Typical Day Will Involve:Advising and arranging travel for corporate clients, both individuals and groupsAnalyzing and researching travel options, proactively anticipating client needs to recommend additional servicesCoordinating domestic and international business travel including air, road, rail, and accommodations with varying complexitiesUtilizing GDS systems, specifically SabreEnsuring compliance with client travel policies, service provider regulations, and legal requirementsEmploying positive communication techniques over the phone and addressing special customer requestsCollaborating with your team to provide coaching and constructive feedback to enhance service levelsWe look forward to discussing detailed job functions and key performance indicators during your interview.We Are Looking For:A passion for delivering outstanding customer service with an ability to anticipate needsExpertise in GDS (Sabre)Strong knowledge of international travelExperience in phone and email customer serviceExcellent written and verbal communication skillsStrong attention to detailIntegrity and discretion in handling personal traveler informationA solid understanding of the travel industry, including experience in business or leisure travelAptitude for resolving customer issues quickly and independently or with suppliersTeam-oriented with a willingness to accept feedbackOur Traveler Care team operates 24/7. While we have colleagues dedicated to night shifts, be prepared to work afternoon shifts (12-8pm) and weekends as needed.Location: United StatesThe US national base salary range for this position is from:$39,200.00 - $72,800.00This range represents the base salary that GBT anticipates paying for this role. Actual salary will depend on factors such as the role's complexity, and the successful candidate's relevant experience, skills, knowledge, and work location.Along with the base salary, this role is eligible for a discretionary annual bonus based on individual and/or company performance.For details about our US benefits programs and eligibility, please consult our Benefits-at-a-Glance document.The #TeamGBT ExperienceBalance work and life effectively at Amex GBT.Flexible benefits tailored to your location starting from your first day, including healthcare, retirement programs, parental leave, adoption aid, and well-being resources for you and your family.Travel perks: Enjoy access to weekly deals from major travel suppliers on a variety of services from flights to hotels.Skill development: Gain access to over 20,000 courses on our learning platform, leadership training, and internal job openings prioritized for current employees.Commitment to Inclusion: Engage with colleagues through global Inclusion Groups that focus on shared identities or initiatives, fostering discussion on challenges, achievements, and promoting awareness and action within our company.And so much more!We are an equal opportunity employer and welcome all applicants without regard to age, sex, gender identity, pregnancy, race, color, religion, disability, or any other protected characteristic.We are also dedicated to providing reasonable accommodations to individuals with disabilities. Please inform your recruiter if you require assistance at any point during the hiring process.What if You Don't Meet Every Requirement? If you are passionate about our mission and believe you would excel in our team, we encourage you to apply even if you don't meet every single requirement!