Key Responsibilities:
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Design and deliver training programs for new and existing employees in the areas of Inventory control, Human Resources processes, Administrative procedures, and Sales operations.
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Implement quality assurance checks and audits to ensure departmental compliance with company policies, standards, and operational guidelines.
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Collaborate with department heads to assess training needs, identify knowledge gaps, and recommend corrective training solutions.
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Monitor, document, and report on training outcomes and quality performance metrics.
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Conduct field visits to assess employee adherence to inventory accuracy, administrative protocols, HR compliance, and customer service expectations.
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Maintain and update training documentation and SOPs (Standard Operating Procedures) for assigned departments.
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Assist with onboarding processes for new hires, ensuring consistency and thorough understanding of operational procedures.
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Facilitate refresher training sessions and support performance improvement plans as needed.
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Provide coaching and feedback to team members to drive accountability and continuous improvement.
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Ensure training materials reflect current policies, systems, and compliance regulations.
Qualifications:
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General understanding of internal control processes and performance standards in Inventory, HR, Admin, and Sales functions.
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Exceptional communication, presentation, and interpersonal skills.
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Demonstrated ability to evaluate and improve processes through training and quality assurance practices.
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Proficient with Microsoft Office Suite and Learning Management Systems (LMS); experience with ERP or inventory systems is a plus.
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Willingness to travel to multiple locations (up to 90%).
Preferred Qualifications:
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Experience in multi-location operations or retail distribution environments.
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Familiarity with DOT, OSHA, or other regulatory compliance standards.
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Bilingual in English and Spanish is a plus.
- Bachelor’s degree in Business Administration, Human Resources, Supply Chain Management, or related field (or equivalent work experience).
- 1-2 years of experience in corporate training, operations, or quality assurance—preferably in the automotive, logistics, or retail industry.
Bachelor's degree in business, HR, supply chain or related field; 1-2 years corporate training or QA experience; Microsoft Office and LMS proficiency; willingness to travel up to 90%.
Key Responsibilities
- designing training programs
- conducting quality audits
- facilitating onboarding
Skills & Tools
Microsoft Office, Learning Management Systems (LMS), ERP
Job Details
- Category: Human Resources
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Texas or Spencer or Tennessee or Florida or Arizona
- Languages: English
About Southern Tire Mart
A tire and automotive service company operating across multiple states. — Industry: Retail and Wholesale