Role Purpose
The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company. This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders.
Rostering / Delivery Focus
Provide high‑quality administration and customer support for Programs
Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries
Additional responsibilities: issuing quotes, booking travel, CRM management
Must follow seamless processes and provide clear handover to the other administrator
Key Responsibilities
Organisational Administration
Manage central inboxes and phone lines
Provide administrative support across all departments
Support travel bookings, stationery and merchandise
Assist CEO, COO and CFO with diary and meeting management
Data, Systems & Reporting
Maintain data integrity across CRM, CMS and project systems
Assist with system migrations
Support payroll and rostering data entry
Ensure correct data entry and linking
Follow all paperwork and process requirements
Candidate, Participant & Community Support
Act as first point of contact for candidates, participants and weekend staff
Support onboarding, applications and communications
Coordinate drop‑in sessions, workshops and online events
Ensure accessible and inclusive communication
Process NDIS quotes and progress reporting
Rostering & Program Logistics
Manage rostering systems efficiently
Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups
Identify engagement issues and escalate
Complete payroll and timesheet reconciliation
Technology & Equipment Management
Support onboarding of new staff
Liaise with managers for system access
Communications & Engagement
Create accessible templates
Distribute timely updates
Ensure consistent brand tone
General
Participate in staff meetings
Maintain confidentiality
Support other team members as required
Skills, Knowledge & Attributes
Minimum 2 years’ experience in admin, communications or member support
Excellent organisation and attention to detail
Strong written and verbal communication
Problem‑solving and risk management skills
Experience with CRM, CMS and project management tools
Proactive, flexible and comfortable working remotely
Strong interpersonal skills and inclusive practice
Governance or payroll experience desirable
Knowledge of disability, education or arts sectors advantageous
Selection Criteria
Certificate/Diploma in Business Administration (desirable)
Proven administrative expertise
Strong communication skills
Stakeholder engagement and problem‑solving
High attention to detail
Ability to work across time zones
Proficiency with Google Workspace, Microsoft Office, CRM, Asana
Strong team collaboration
Person Specification
Highly organised, detail‑focused, calm under pressure
Strong sense of responsibility and follow‑through
Inclusive mindset and commitment to accessibility
Enjoys fast‑paced, service‑oriented environments
Self‑starter who works across departments to “get the job done”
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