About Flatiron Software Co.
Flatiron is a fully remote, US-based software company delivering high-impact, modern digital experiences. We work with mission-driven organizations, media groups, and product teams to build scalable, accessible, and performant web platforms. We’re currently seeking a Core Business Support Specialist to support subscription acquisition and retention through CRM campaign execution, marketing automation, and personalized digital communications, with a strong emphasis on Braze, Liquid, and HTML/CSS.
About the Role
We’re looking for a detail-oriented Core Business Support Specialist to support digital subscription acquisition and retention through email and onsite campaigns.
This hands-on position focuses on building, configuring, and quality-checking campaigns in Braze and Dispatch, the internal campaign tool. You’ll collaborate with CRM and Consumer Revenue teams, following established campaign calendars, templates, and approval workflows to deliver accurate campaigns on time. The ideal candidate combines marketing technology experience with technical proficiency, strong organizational skills, and careful attention to campaign details.
Responsibilities
Build and maintain Braze campaigns, including emails, in-app and in-browser messages, and banners.
Execute promotional acquisition and retention campaigns through Dispatch, following onboarding to the platform.
Configure campaign schedules, audience targeting, offer details, and personalization according to approved specifications.
Build and maintain evergreen acquisition emails and execute multi-step retention journeys related to payment declines and dunning.
Coordinate retention communications with call center and direct mail touchpoints, following established timing, suppression, and sequencing rules.
Use HTML/CSS and Liquid to configure email templates, onsite assets, and personalized content.
Configure and manage feature flags in Amplitude.
Perform campaign QA and troubleshooting, validating content, pricing, targeting, scheduling, and journey logic before submitting for approval.
Follow established naming conventions, tagging standards, and approval workflows, escalating unclear or conflicting requirements.
Manage campaign tasks and deadlines through ClickUp.
Minimum Qualifications
Hands-on experience configuring campaigns in Braze, including email, in-app or in-browser messages, and banners.
Working knowledge of HTML and CSS for email and onsite campaign assets.
Experience with Liquid templating in Braze and personalization features, including dynamic content and connected content.
Comfort working with marketing technology platforms, logic-based configurations, and structured data.
Understanding of audience segmentation, A/B testing, and multivariate testing concepts.
Basic understanding of subscription billing, payment declines, dunning, and voluntary versus involuntary churn.
Familiarity with accessibility and email inbox placement standards.
Strong attention to detail and the ability to manage multiple campaign deadlines while following established processes.
Ability to learn new tools and execute campaigns within existing templates, configurations, and workflows.
Advanced written and spoken English for international client communication.
Benefits
Yearly Office Allowance Budget
Macbook Purchase Support
Wellbeing Support
If you think that you are a good fit for the position, please apply through LinkedIn.
Only CVs that are in English will be accepted.
Flatiron Software Co has a zero tolerance to discrimination policy. In this regard, during the course of the evaluation of your job application and during all your employment relation, if any, all discriminatory factors such as race, sex, sexual orientation, social gender definitions/roles, colour, national or social background, ethnicity, religion, age, disablement, political opinion or any status that is protected under law shall be totally disregarded.