Who We Are
At Lucet, we’re transforming whole-person care. We deliver integrated behavioral
and physical health solutions that connect individuals to the right care at the
right time—improving outcomes and overall well-being. Serving over 15 million
lives across the U.S. and Puerto Rico, our model combines clinical expertise,
compassionate care, and innovative technology to support healthier, more
fulfilling lives.
As part of the Lucet team, employees join a mission-driven organization
committed to making a lasting impact. Whether through behavioral health
navigation, in-home medical care, or 24/7 crisis support, our work is rooted in
empathy, collaboration, and a shared passion for helping people thrive.
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Why Join our Team
At Lucet, we’re committed to creating a workplace where top talent thrives both
personally and professionally. We offer a dynamic, mission-driven environment
where your work has real impact, your unique background and experience are
valued, and no two days are alike. If you’re passionate about meaningful work
and delivering impactful results, we encourage you to apply!
We support our team with a competitive compensation and benefits package,
including:
Hourly compensation between $20.50-21.45/hr, PLUS an annual
performance-based, discretionary incentive.
Compensation is dependent on non-discriminatory factors including but not
limited to an applicant's skills, education/degrees, certifications, prior
experience, market data, and other relevant factors.
Comprehensive health benefit options: Medical, dental, and vision coverage
401(k) with competitive employer match
Company-paid life and disability insurance
Paid parental leave and wellbeing incentives
Generous paid time off, including volunteer time
Flexible spending accounts for healthcare and dependent care
Professional development opportunities and tuition reimbursement
Remote work flexibility (role-dependent)
Opportunity for meaningful growth, both personally and professionally, where
your unique background and experience is welcomed and valued.
At Lucet, your work will directly support our mission to improve behavioral,
physical, and social health—one member at a time.
What You Will Do - Essential Functions
The Care Access Coordinator is a non-clinical support role that ensures
efficient access to behavioral health services by combining administrative
accuracy, responsive customer support, and effective coordination between
members, providers, and clinical teams.
Administrative & Operational Support
Process authorizations, enter and audit data, and manage documentation
across multiple systems to ensure accuracy and workflow efficiency.
Support clinical operations through correspondence (letters, faxes) and by
maintaining timely, compliant records aligned with productivity standards.
Member & Provider Assistance
Serve as a frontline resource by answering benefit, authorization, and
referral questions while verifying member information in compliance with
HIPAA.
Deliver high-quality service through empathetic communication, basic
screening, and escalation of high-risk or crisis situations to clinical
staff.
Care Coordination & Case Management Support
Triage cases and route them appropriately to clinical teams, ensuring
accurate and timely information flow for care decisions.
Collect and share key data (e.g., discharge details, provider updates) to
support continuity of care and cross-functional collaboration.
Who You Are
Required Qualifications
Bachelor’s degree in Social Work, Psychology or related healthcare field
PLUS 1+ year experience in a health care, managed care, behavioral health,
and/or customer service setting OR
High school diploma PLUS 3+ years’ experience in a health care, managed
care, behavioral health, and/or customer service setting
Strong computer proficiency, including the ability to work within multiple
systems simultaneously and accurately enter or retrieve data.
Ability to talk and type simultaneously while navigating systems during
live member interactions.
Ability to pass background check upon hire and throughout employment to
include criminal felony & misdemeanor search, SSN validation/trace search
(LEIE), education report (highest degree obtained), civil upper and lower
search, 7-year employment report, federal criminal search, statewide
criminal search, widescreen plus national criminal search, health care
sanctions-state med (SAM), national sex offender registry, prohibited
parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.
Living our Values:
Serving everyone with compassion and leading with empathy.
Stepping up and creating value by taking charge and acting when there is an
opportunity.
Adapting in a changing world by recognizing our responsibility to be agile
and respond quickly.
Nurturing growth and belonging by respecting and celebrating everyone for
who they are.
Competencies
Self-motivated and the ability to assume a collaborative role in ensuring
that all objectives are met
Ability to work independently to meet team objectives/goals
Professional demeanor in response to all situations regardless of the
nature or circumstances of the situation
Able to manage multiple tasks in a fast-paced, changing environment
Ability to work within a collaborative, team-oriented environment
Working Conditions:
High-speed internet service (cable or fiber optic) with minimum download
Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100
milliseconds (must be installed before starting) required.
Frequent use of computer and phone systems
Must be able to constantly remain in a stationary, sitting position,
communicate and exchange information with others, inspect information,
perform repetitive motions with arms and fingers, interpret data, problem
solve, make decisions, organize and plan, and maintain a positive and
professional attitude in all situations.
Work is performed from home with company-provided equipment. Sitting for
long periods of time is expected and use of fingers and hands for typing is
necessary.
A quiet workspace with minimal background noise for calls.
We encourage applicants from a variety of backgrounds and experiences to apply,
especially those who can demonstrate how their unique qualifications and skills
align with the requirements of this role and support our mission to improve
whole-person health.
This position will accept and review new applications and resumes no less than 5
business days after the original posting date and may remain open an extended
period of time with no set end date based on the level of interest.